Front Desk Coordinator

North American Dental Group; Eggertsville (NY); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Attractive compensation plan

Generous PTO policy

401k plan with employer contribution

Dental insurance for the team member paid 100%

Job summary

North American Dental Group is seeking a Front Desk Coordinator to enhance the dental patient experience in Eggertsville, NY. You will manage clerical tasks, support patients with inquiries, and perform insurance verifications, contributing to an exceptional office atmosphere.

This position may be full time or part time, offering a starting pay rate of $18.00 per hour, with additional compensation based on experience and skills. Join a team that values a great office culture and offers attractive benefits like medical plans and generous PTO.

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Ability to learn new programs as needed.

Responsibilities

• Handle financial information and insurance verification.
• Perform clerical tasks, answer phone calls, and greet patients.
• Explain procedures and services to patients.
• Present financial policies and arrangements to patients.
• Track appointments due to cancellations and no-shows.

Skills

Dependable in quality control

Clerical tasks

Explaining procedures

Financial policies presentation

Appointment tracking

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office programs

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

• Great office culture- You got to see it yourself!
• Attractive compensation plan and incentives
• Three great medical plans to choose from-eligible right away!
• HSA/FSA plans with Childcare
• Dental insurance for the team member is paid by the company 100%
• Two vision plans to choose from
• Generous PTO policy
• Paid holidays
• 401k plan with employer contribution

Smiling from Open to Close(Pay Rate starting at $18.00 per hour. Compensation commensurate based on experience and skills)

Full time or part time including 1 evening shift

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.