Front Desk Concierge — Warm Member Welcome

Wallis Annenberg Longevity Center LLC; Los Angeles (CA); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

GenSpace in Los Angeles is seeking a part-time Guest Services Associate to greet members and visitors, assist with front desk operations, and support basic member questions. The role emphasizes a warm, organized, and positive experience at the front desk and may include assisting with check-in and tours as needed.

The position offers Monday-Thursday hours, and reports to the Operations & Innovation Manager.

Qualifications

• Warm, approachable and comfortable working with older adults.

Responsibilities

• Welcome members and visitors and provide friendly, professional front desk support.
• Support member check-in, attendance, and basic updates in GenSpace systems.
• Answer phones and respond to routine member questions about schedules, classes, and GenSpace policies.
• Help members navigate the space and find classes or activities.
• Support basic membership needs, including member cards and routine account questions.
• Assist with device checkout, and other front desk processes.
• Keep the front desk and member-facing areas organized and stocked.
• Provide light support for tours, events, and member activities as needed.
• Escalate member concerns, policy questions, or unusual situations to the appropriate staff member.

Skills

Customer service

Communication

Punctuality

Organization

Teamwork

Bilingual (Korean/Spanish)

Job description

GenSpace in Los Angeles is seeking a part-time Guest Services Associate to greet members and visitors, assist with front desk operations, and support basic member questions. The role emphasizes a warm, organized, and positive experience at the front desk and may include assisting with check-in and tours as needed.

The position offers Monday-Thursday hours, and reports to the Operations & Innovation Manager.