Front Desk Concierge: Warm Guest & Phone Support

sci; Miami (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

SCI is seeking a friendly front desk receptionist in Miami, FL to greet visitors, direct inquiries, and route calls. The role supports general office duties and ensures a courteous, professional environment for clients and families.

Responsibilities include welcoming guests, notifying staff of arrivals, answering routine questions, and maintaining records and files. A high school diploma and basic office experience are preferred; weekend availability may be required.

Qualifications

• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Position continually requires poise, tact and diplomacy.
• Ability to work schedule including Saturday and/or Sunday and beyond standard business hours.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff members when appointments arrive and escorts guests to appropriate room.
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues.
• Receives deceased belongings from family and follows chain of custody procedures.
• Answers, screens, and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture.
• Receives incoming mail and packages.
• Maintains organized and current electronic and paper files and records, such as deeds and trust files.
• May perform light typing, proofreading, data entry or printing.

Skills

MS Office Suite

Professional communication

Interpersonal skills

Tact and diplomacy

Telephone etiquette

Education

High School Diploma or equivalent

Tools

Telephone system

Fax machine

Copier

Job description

SCI is seeking a friendly front desk receptionist in Miami, FL to greet visitors, direct inquiries, and route calls. The role supports general office duties and ensures a courteous, professional environment for clients and families.

Responsibilities include welcoming guests, notifying staff of arrivals, answering routine questions, and maintaining records and files. A high school diploma and basic office experience are preferred; weekend availability may be required.