Concierge- PRN

Tradition Senior Living, LP; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A senior living community in Dallas is seeking a full-time Concierge to manage front desk operations and ensure a positive visitor experience. Key responsibilities include greeting visitors, handling calls, scheduling services, and maintaining a secure environment. The ideal candidate will have experience in front desk management, excellent communication skills, and the ability to handle emergencies professionally. Organizational skills and a caring demeanor are crucial for this entry-level position.

Qualifications

• At least one year of experience with front desk management in a hotel or similar setting.
• Energetic positive demeanor with a caring, compassionate attitude required.
• Effective communication skills in English are essential.

Responsibilities

• Greet all visitors and assist with their questions.
• Communicate changes in resident status to all staff.
• Perform resident safety and system checks.

Skills

Front desk management

Customer service

Organization

Problem-solving

Time management

Tools

Computer software

Job description

CONCIERGE - PRN (AS NEEDED)

Responsible for creating a positive first impression of the community via telephone and in person. Will greet visitors, handle telephone calls, receive and distribute messages, interact with residents to schedule maintenance and other services, handle clerical tasks as assigned, and manage the general atmosphere of the front desk area. Answer emergency calls and contact appropriate authorities when necessary.

Areas of Responsibility

• Guest Relations:
  • Greet all prospects, family and friends, vendors and other visitors.
  • Assist residents with questions and concerns.
  • Enforce community security protocol.
• Communication:
  • Communicate changes in resident status to all staff.
  • Communicate resident concerns or needs to appropriate department director and Executive Director.
  • Write and read updates in the Front Desk Communication Log every shift.
• Record Keeping:
  • Perform all resident safety and system checks.
  • Record maintenance and/or building emergencies and report to responsible department director and the Executive Director.
  • Assist various department Directors with tasks as requested.

Qualifications

• At least one year of experience with front desk management in a hotel or similar setting or equivalent experience and education.
• Exhibits an energetic positive demeanor with a caring, compassionate attitude.
• Ability to effectively read, write and communicate in English.
• Ability to direct, supervise and coordinate the work of others and motivate positive performance.
• Possesses sound organizational and time management skills.
• Possesses good judgment, problem solving and decision-making skills.
• Ability to utilize the computer and related software programs.
• Ability to handle emergency situations in a professional and calm manner.
• Ability to maintain confidential matters.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Hospitality