Front Desk Concierge – Hospitality Leader

Sunrise Senior Living; Highland (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement savings plan

Paid time off

Holiday pay

Tuition reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge – Lead Hospitality to create a warm, organized community experience. You will greet residents, families, and visitors, route calls, assist with move-ins, and support marketing materials while maintaining safety and confidentiality.

The role requires a High School Diploma/GED, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High School Diploma/GED required
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks

Skills

Customer service

Communication

Organization

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge – Lead Hospitality to create a warm, organized community experience. You will greet residents, families, and visitors, route calls, assist with move-ins, and support marketing materials while maintaining safety and confidentiality.

The role requires a High School Diploma/GED, strong communication skills, and the ability to multitask in a fast-paced environment.