Front Desk Concierge Part-Time Weekends

TerraBella Senior Living; Roanoke (VA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Meaningful difference in residents'生活

Job summary

TerraBella Senior Living in Roanoke, VA seeks a friendly Front Desk Concierge (Part-Time) to greet residents and visitors, answer calls, and coordinate appointments. You’ll assist with transportation, mail, and events while maintaining a welcoming reception area and accurate records.

A passion for serving seniors and strong communication are essential. The role offers flexible hours, including evenings, weekends, and holidays, with opportunities to contribute to a caring community and

Qualifications

• High school diploma or equivalent.
• Experience in customer service or concierge role preferred.
• Exceptional interpersonal and communication skills, with a passion for seniors.
• Ability to multitask and manage time in a fast-paced environment.
• Proficient in Microsoft Office and basic office equipment.
• Flexible hours including evenings, weekends, and holidays as needed.

Responsibilities

• Greet residents, families, and guests with a warm, friendly demeanor.
• Answer incoming calls and route inquiries to the right departments.
• Maintain a organized reception area that feels welcoming.
• Assist residents with scheduling appointments and transportation needs.
• Facilitate communication between residents, staff and families.
• Distribute mail and packages to residents promptly.
• Maintain visitor logs and appointment schedules.
• Coordinate events and activities within the community.
• Handling filing, data entry and office supplies tasks.
• Provide assistance to residents with questions or concerns and promote engagement.
• Monitor entrances/exits to ensure safety and report concerns.

Skills

Interpersonal skills

Communication

Multitasking

Proactive problem-solving

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Front Desk Concierge (Part-Time)

• Location: Roanoke, VA Assisted Living
• Reports To: Business Office Manager

Job Description

We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.

Key Responsibilities

• Front Desk Operations:
• Greet residents, families, and guests with a warm, friendly demeanor.
• Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel.
• Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
• Communication and Coordination:
• Assist residents with scheduling appointments, transportation needs, and activities.
• Facilitate communication between residents, staff, and families.
• Distribute mail and packages to residents, ensuring timely delivery.
• Administrative Duties:
• Maintain accurate records, including visitor logs and appointment schedules.
• Assist in the coordination of events and activities within the community.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Resident Support:
• Provide assistance to residents with questions or concerns, ensuring they feel heard and valued.
• Promote a sense of community by engaging residents and encouraging participation in social activities.
• Safety and Security:
• Monitor entrance and exit activities to ensure the safety and security of residents and property.
• Identify and report any concerns related to the health and safety of residents.

Qualifications

• High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.
• Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment.
• Strong problem-solving abilities and a proactive approach to enhancing resident experience.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time.
• Ability to lift and carry items up to 25 pounds if necessary.

Benefits

• Competitive pay rate.
• Flexible scheduling.
• Opportunity to make a meaningful difference in the lives of residents.
• Friendly and supportive work environment.

The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference

JOB CODE: 1007503