Front Desk Concierge PartTime Weekends

The Park At Oak Grove; Roanoke (VA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay rate

Flexible scheduling

Meaningful work in seniors care

Friendly and supportive team

Job summary

The Park At Oak Grove in Roanoke, VA is seeking a friendly Front Desk Concierge for a part-time role in our assisted living community. You will be the first point of contact for residents, families, and visitors, ensuring a welcoming, supportive environment.

Ideal candidates have a high school diploma, strong communication and multitasking skills, and the ability to adapt to a fast-paced setting. Flexible hours including evenings and weekends are required; we offer competitive pay and a

Qualifications

• High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.
• Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

Responsibilities

• Greet residents, families, and guests with a warm, friendly demeanor.
• Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel.
• Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
• Assist residents with scheduling appointments, transportation needs, and activities.
• Facilitate communication between residents, staff, and families.
• Distribute mail and packages to residents, ensuring timely delivery.
• Maintain accurate records, including visitor logs and appointment schedules.
• Assist in the coordination of events and activities within the community.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Provide assistance to residents with questions or concerns, ensuring they feel heard and valued.

Skills

Customer service

Interpersonal skills

multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Title: Front Desk Concierge (Part-Time)

Location: Roanoke, VA Assisted Living

Reports To: Business Office Manager

Job Description

We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.

Key Responsibilities

• Front Desk Operations:
  • Greet residents, families, and guests with a warm, friendly demeanor.
  • Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel.
  • Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.
• Communication and Coordination:
  • Assist residents with scheduling appointments, transportation needs, and activities.
  • Facilitate communication between residents, staff, and families.
  • Distribute mail and packages to residents, ensuring timely delivery.
• Administrative Duties:
  • Maintain accurate records, including visitor logs and appointment schedules.
  • Assist in the coordination of events and activities within the community.
  • Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Resident Support:
  • Provide assistance to residents with questions or concerns, ensuring they feel heard and valued.
  • Promote a sense of community by engaging residents and encouraging participation in social activities.
• Safety and Security:
  • Monitor entrance and exit activities to ensure the safety and security of residents and property.
  • Identify and report any concerns related to the health and safety of residents.

Qualifications

• High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.
• Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment.
• Strong problem-solving abilities and a proactive approach to enhancing resident experience.
• Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time.
• Ability to lift and carry items up to 25 pounds if necessary.

Benefits

• Competitive pay rate.
• Flexible scheduling.
• Opportunity to make a meaningful difference in the lives of residents.
• Friendly and supportive work environment.

The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference