Front Desk Concierge, Nursing Facility (PRN 8a-8p)

Excelsior Care Group; Irvington (NJ); On-site; USD 38,822,000 - 52,524,000; Full time

Job summary

Alliance Care Rehabilitation and Nursing Center is seeking a personable Receptionist to join our team on a PRN 8a-8p schedule. You will be the first point of contact for visitors, residents, and staff, manage incoming calls, provide information, and direct people as needed.

Responsibilities include greeting visitors, directing them to the correct office or resident room, monitoring sign-in and access, operating the paging and phone system, supporting residents without personal phones,

Qualifications

• Must read, write, speak, and understand English.
• Ability to make independent decisions when needed.
• Knowledge of computer systems and office equipment.
• Strong communication skills and customer service orientation.
• Nursing home experience preferred.

Responsibilities

• Answer and direct calls, take messages, and provide facility information to callers.
• Greet and assist visitors, directing them to the appropriate office or resident room.
• Monitor visitor sign-in process and access to the facility, ensuring security protocols.
• Operate the facility's paging and phone system to locate personnel and manage communication.
• Provide communication assistance for residents without personal phones.
• Offer hospitality to visitors waiting for administrative personnel.
• Maintain updated records of residents, key personnel, and emergency contacts.
• Follow HIPAA guidelines and ensure resident confidentiality.
• Monitor presence of sales representatives in the facility.

Skills

English proficiency

Communication skills

Customer service

Computer literacy

Independent decision making

Tools

Office equipment knowledge

Job description

Alliance Care Rehabilitation and Nursing Center is seeking a personable Receptionist to join our team on a PRN 8a-8p schedule. You will be the first point of contact for visitors, residents, and staff, manage incoming calls, provide information, and direct people as needed.

Responsibilities include greeting visitors, directing them to the correct office or resident room, monitoring sign-in and access, operating the paging and phone system, supporting residents without personal phones,