Front Desk Concierge Mandara Spa

osw; Honolulu (HI); On-site; USD 25,000 - 33,000; Full time

Job summary

Mandara Spa is seeking a Concierge to participate in and monitor front of house operations, ensuring guests are met, welcomed, and offered a full range of information and homecare services. Attention to front-line guest service excellence standards is essential.

Qualified candidates will have customer-facing experience, strong phone etiquette, and the ability to operate basic office equipment. POS experience (Book4Time) and Windows proficiency are a plus.

Qualifications

• High school diploma or equivalent is required.
• Experience answering phones in a customer-oriented environment.
• POS experience (Book4Time) is desirable.
• Computer literate with good typing skills and ability to use basic office equipment.

Responsibilities

• Greet and assist guests at the front of house, ensuring a warm welcome.
• Provide information and homecare services, upholding front-line service standards.

Skills

Phone etiquette

Customer service

Team player

Professional appearance

Effective communication

Self-motivated

Flexible and cooperative

Windows proficient

Book4Time POS experience

Education

High school diploma or equivalent

Tools

Book4Time POS

Windows

Job description

MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.
Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

- Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

- Technical or Administrative Knowledge:

• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

- Required Skills and Abilities and/or:

• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements