Front Desk Concierge: Luxury Hotel Experience

Auberge Resorts Collection; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Knox Hotel Employer LLC in Dallas is seeking a Front Desk Agent to join the front office team and ensure a seamless guest experience from arrival to departure. You will support daily hotel operations by managing check-ins/check-outs, reservations, and guest needs with professionalism and efficiency.

Responsibilities include accurate registration, accurate billing, answering inquiries, and coordinating with housekeeping and other departments to meet service standards.

Qualifications

• Minimum of 1 year of experience in hospitality or customer service.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with hotel management systems and basic computer skills.

Responsibilities

• Welcome guests upon arrival with a professional, warm greeting reflecting service standards.
• Manage check-ins and check-outs, registrations, billing, and system updates.
• Verify guest information, payment methods, and reservation details with accuracy.
• Assign rooms based on reservations and preferences, relay special requests.
• Handle reservations, modifications, and cancellations in the property management system.
• Provide information about hotel amenities, policies, and hours of operation.
• Respond to guest inquiries in person, by phone, and via digital channels.
• Resolve guest concerns in a calm, solution-oriented manner, escalating when needed.
• Coordinate with housekeeping, maintenance, and other departments to fulfill requests.
• Process payments, balance cash drawer, and complete end-of-shift reports.

Skills

Customer service

Communication

Multitasking

Hospitality systems

Tools

Hotel PMS

Job description

The Knox Hotel Employer LLC in Dallas is seeking a Front Desk Agent to join the front office team and ensure a seamless guest experience from arrival to departure. You will support daily hotel operations by managing check-ins/check-outs, reservations, and guest needs with professionalism and efficiency.

Responsibilities include accurate registration, accurate billing, answering inquiries, and coordinating with housekeeping and other departments to meet service standards.