Front Desk Concierge — Guest Experience & Upsell Expert

Hotel Equities; Hawthorne (CA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Same-day pay

Employee Assistance Program

Reduced Room Rates

Third-Party Perks

Job summary

Hotel Equities in Hawthorne, CA is seeking a Front Desk Clerk to warmly welcome guests, manage check-ins/outs, handle reservations, and provide accurate information. This role emphasizes professional communication, cash handling, and adherence to safety standards, with responsibilities spanning guest services, hotel operations, and collaboration with housekeeping and management.

The position offers an hourly wage, flexible schedule including nights, weekends and holidays, and benefits as

Qualifications

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Must have strong communication skills, both verbal and written.
• Ability to handle cash and maintain accurate records.

Responsibilities

• Greet guests on arrival and register guests into the computer, verify reservations and payments.
• Handle check-ins and check-outs with accuracy and courtesy.
• Respond to guest inquiries and resolve complaints promptly and professionally.
• Answer phones and participate in reservations and guest communication.
• Promote hotel services and programs to guests and up-sell when appropriate.
• Maintain safety, cleanliness and compliance with hotel policies.

Skills

Customer service

Communication

Cash handling

Guest relations

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Hotel Equities in Hawthorne, CA is seeking a Front Desk Clerk to warmly welcome guests, manage check-ins/outs, handle reservations, and provide accurate information. This role emphasizes professional communication, cash handling, and adherence to safety standards, with responsibilities spanning guest services, hotel operations, and collaboration with housekeeping and management.

The position offers an hourly wage, flexible schedule including nights, weekends and holidays, and benefits as