Front Desk Concierge — Guest Experience

Hilton San Diego Gaslamp Quarter; San Diego (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Paid Time Off

Job summary

Hilton San Diego Gaslamp Quarter is looking for a friendly Front Desk Agent to greet guests and oversee arrivals with warmth and professionalism. You will be the first face guests see, ensuring they feel valued and cared for from check-in to checkout.

Join a dynamic team in downtown San Diego, where you will respond to inquiries, offer local recommendations, handle transactions, and collaborate with other departments to deliver memorable hospitality experiences.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem-solving

Organizational skills

Multitasking

Flexible schedule

Attention to detail

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Hilton San Diego Gaslamp Quarter is looking for a friendly Front Desk Agent to greet guests and oversee arrivals with warmth and professionalism. You will be the first face guests see, ensuring they feel valued and cared for from check-in to checkout.

Join a dynamic team in downtown San Diego, where you will respond to inquiries, offer local recommendations, handle transactions, and collaborate with other departments to deliver memorable hospitality experiences.