Guest Experience Agent – Front Desk (Hotel)

Margaritaville-Hotel-SAN-Diego-Gaslamp-Quarte; San Diego (CA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Margaritaville Hotel San Diego Gaslamp Quarter is seeking a friendly Front Desk Agent to warmly welcome guests and assist with check-ins/outs, inquiries, and local recommendations.

In this role you will collaborate with hotel departments to ensure seamless guest experiences, handle transactions, and maintain an organized front desk. Prior customer service experience and cash handling skills are required; flexible scheduling including evenings and weekends is expected.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication

Cash handling

Problem solving

PMS systems

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Job description

Margaritaville Hotel San Diego Gaslamp Quarter is seeking a friendly Front Desk Agent to warmly welcome guests and assist with check-ins/outs, inquiries, and local recommendations.

In this role you will collaborate with hotel departments to ensure seamless guest experiences, handle transactions, and maintain an organized front desk. Prior customer service experience and cash handling skills are required; flexible scheduling including evenings and weekends is expected.