Front Desk Concierge: Guest Experience

HEI Hotels & Resorts; Greenwich (CT); On-site; USD 27,000 - 39,000; Full time

Job summary

HEI Hotels & Resorts in Greenwich, CT is seeking a front desk/guest services professional to assist guests with arrival and departure, provide a warm welcome, and relay outlet hours and local attractions. You will input guest details, process payments, issue keys, balance the house bank, and support brand marketing programs while delivering accurate information and a friendly experience for every guest.

Flexible schedule and AM/PM shifts, including weekends and holidays, are required.

Qualifications

• Hotel front desk experience preferred.
• Proficient calculator use for moderately complex calculations.
• Ability to handle internal and external customer interactions with tact and diplomacy.
• Ability to stand and move throughout front office and perform duties.
• Ability to input information accurately using a computer system.
• Ability to observe signs of emergencies and respond appropriately.
• Ability to establish effective working relationships with associates and guests.
• Strong verbal and written communication skills.
• Adapt communication style for supervisors, coworkers, and guests.

Responsibilities

• Greet customers with a friendly welcome, explain hours and local attractions.
• Complete registration, input guest info, assign rooms and issue keys.
• Verify and imprint credit cards, handle payments, balance house bank.
• Input and relay messages, retrieve mail and packages for guests.
• Close accounts at check-out and handle possible adjustments.
• Address guest complaints and research solutions to resolve issues.
• Stay calm during busy times and emergencies with good judgment.
• Attend shifts regularly as scheduled.
• Perform other duties as assigned.
• Flexible schedule, including AM/PM, weekends and holidays.

Skills

Hotel experience

Calculator skills

Customer service

Front office experience

Computer systems input

Emergency awareness

Relationship building

Verbal and written communication

Adaptive communication

Job description

HEI Hotels & Resorts in Greenwich, CT is seeking a front desk/guest services professional to assist guests with arrival and departure, provide a warm welcome, and relay outlet hours and local attractions. You will input guest details, process payments, issue keys, balance the house bank, and support brand marketing programs while delivering accurate information and a friendly experience for every guest.

Flexible schedule and AM/PM shifts, including weekends and holidays, are required.