Front Desk Concierge | Free Membership + PTO

Grkroccenter; Quincy (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Free Individual Kroc Center Membership

Family Membership Upgrade Available

Purpose-Driven Work

Skill Development

Community Impact

Job summary

The Quincy Kroc Center is seeking Welcome Team Attendants to serve as the first friendly contact for members, guests, and event participants. You will support daily operations at the membership desk, handle memberships, registrations, and inquiries, and assist with events to ensure a safe, welcoming environment.

We value hospitality, reliable schedule flexibility, and a customer-focused approach. This part-time role offers opportunities to grow in customer service within a faith-based community

Qualifications

• High school diploma or equivalent.

Responsibilities

• Deliver exceptional customer service by warmly greeting members and guests, answering questions, and resolving concerns professionally.
• Promote, explain, and sell memberships and services, connecting individuals to programs that best meet their needs.
• Accurately enter and maintain records in the CRM system, including memberships, program registrations, reservations, and transactions.
• Maintain up-to-date knowledge of Kroc Center programs including aquatics, fitness, recreation, youth programs, and special events.
• Answer incoming phone calls promptly and direct inquiries to appropriate staff or departments.
• Monitor facility access to ensure only authorized individuals enter and report safety concerns as needed.
• Serve as an Event Host for rentals and special events, assisting with room setup, A/V needs, and guest support.
• Perform administrative tasks such as filing, data entry, daily reconciliations, reports, and mailings.
• Maintain a clean, organized, and professional welcome desk area.
• Maintain confidentiality and foster a positive, respectful work atmosphere with members, guests, and coworkers

Skills

Customer service

CRM software

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

POS systems

Job description

The Quincy Kroc Center is seeking Welcome Team Attendants to serve as the first friendly contact for members, guests, and event participants. You will support daily operations at the membership desk, handle memberships, registrations, and inquiries, and assist with events to ensure a safe, welcoming environment.

We value hospitality, reliable schedule flexibility, and a customer-focused approach. This part-time role offers opportunities to grow in customer service within a faith-based community