Front Desk Concierge — Free Gym Membership

Planet Fitness; Town of Lysander (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to greet members, handle inquiries, and deliver high-quality service in a fast-paced gym setting.

You will manage front-desk duties, answer calls, process payments, and promote memberships and promotions while maintaining club cleanliness and safety. The role requires a reliable, friendly team player with a flexible schedule and a commitment to member satisfaction.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent required
• Six months face-to-face customer service experience in a retail environment, or 1 year fitness experience preferred

Responsibilities

• Greet and farewell members in a friendly, confident manner
• Anticipate members' needs and acknowledge all guests
• Provide courteous and efficient telephone service
• Resolve customer concerns with strong problem-solving skills
• Maintain club cleanliness for up to 50% of shift
• Process transactions, accept payments, give change and receipts
• Promote products and promotions to drive revenue

Skills

Customer service

Multi-tasking

Communication

Initiative

Flexibility

Retail experience

Education

High School Diploma or equivalent

Tools

POS system

Cash handling

Job description

Planet Fitness is seeking a Front Desk Associate to greet members, handle inquiries, and deliver high-quality service in a fast-paced gym setting.

You will manage front-desk duties, answer calls, process payments, and promote memberships and promotions while maintaining club cleanliness and safety. The role requires a reliable, friendly team player with a flexible schedule and a commitment to member satisfaction.