Front Desk Concierge – Floater (Multiple Locations / Weekend Availability Required)

ACT Partners; Baltimore (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

ACT Partners seeks dependable Front Desk Concierge Floater to deliver exceptional customer service at luxury residential communities across the DMV area. Floaters work at multiple properties, providing coverage when staff are unavailable and adjusting to varying shift needs.

Weekend availability is required, with the ability to work both Saturday and Sunday for at least two weekends per month. Flexibility to travel between properties and adapt to different procedures is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently across multiple properties.
• Willingness to travel between assigned properties and learn new procedures.

Responsibilities

• Greet residents, guests, and visitors warmly and professionally.
• Provide front desk coverage at multiple residential properties based on staffing needs.
• Manage calls, inquiries, access, and general front desk operations.
• Receive, log, organize, and distribute resident packages and deliveries.
• Monitor building access and follow security procedures.
• Maintain shift reports and communication records.
• Assist residents with service requests and amenity reservations.
• Communicate with supervisors and team members.
• Keep front desk clean and professional.

Skills

Excellent communication

Interpersonal skills

Strong organizational skills

Attention to detail

Independent work

Tools

Property management software

Job description

Front Desk Concierge – Floater (Multiple Locations / Weekend Availability Required)

Overview

ACT Partners is seeking dependable, professional, and adaptable individuals to join our team as Front Desk Concierge Floaters, providing exceptional customer service at luxury residential communities throughout the DMV area.

What is a Floater Concierge?

Unlike a traditional concierge position assigned to one property, a Floater Concierge works at multiple residential communities to provide coverage when regularly scheduled employees are unavailable, when additional staffing is needed, or when shifts become available.

This position does not have one permanently assigned location or a guaranteed consistent weekly schedule. Instead, Floaters are assigned to different properties and shifts based on operational needs and employee availability.

Weekend Availability Requirement: All Floater Concierges must be available to work both Saturday and Sunday at least two weekends per month. Additional weekday and weekend shifts may be offered based on staffing needs.

This role is ideal for individuals who enjoy variety in their work environment, have flexible schedules, and can adapt quickly to different properties while consistently delivering exceptional customer service.

Responsibilities

• Greet residents, guests, and visitors warmly and professionally, ensuring a welcoming environment.
• Provide front desk coverage at multiple residential properties based on staffing needs.
• Manage incoming calls, resident inquiries, visitor access, and general front desk operations.
• Receive, log, organize, and distribute resident packages and deliveries.
• Monitor building access and follow established security and visitor verification procedures.
• Maintain accurate shift reports, incident logs, and communication records.
• Assist residents with service requests, amenity reservations, and general property inquiries.
• Adapt quickly to different property procedures, management expectations, and operational requirements.
• Communicate effectively with supervisors, property management, and fellow concierge team members.
• Maintain a clean, organized, and professional front desk environment.
• Follow all ACT Partners policies, property-specific procedures, and customer service standards.

Qualifications

• Previous experience in hospitality, concierge services, customer service, or residential property management preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and adapt to different residential communities.
• Dependable, punctual, and professional in appearance and conduct.
• Basic computer proficiency and ability to learn property management software.
• Reliable transportation and willingness to travel between assigned properties.
• Ability to learn new procedures quickly and perform effectively with minimal supervision.
• Flexibility to accommodate varying shifts and locations.

Scheduling & Availability Requirements

• Must be available to work both Saturday and Sunday at least two weekends per month.
• Must be willing to accept assignments at multiple residential properties throughout the designated service area.
• Work locations and schedules will vary depending on operational needs.
• Shifts may include mornings, evenings, weekends, and holidays.
• This position does not have a permanently assigned property or a guaranteed consistent weekly schedule.
• Additional shifts may be available based on staffing needs and employee availability.
• Employees are expected to communicate their availability and maintain reliable attendance for accepted assignments.

Additional Information

As a Floater Concierge, you will not have one permanently assigned location or a consistent weekly schedule. Instead, you will be assigned shifts at different properties based on operational needs and employee availability. As the first point of contact for residents, visitors, and guests, you will create a positive and welcoming environment that reflects our commitment to excellent customer service.

Applicants must be available to work both Saturday and Sunday at least two weekends per month. Additional weekday and weekend shifts may be available based on staffing needs.

Work locations include multiple residential properties throughout Washington, D.C., Maryland, and Northern Virginia. Applicants must have reliable transportation and the ability to commute to different assigned properties as needed.

Join us as a Front Desk Concierge – Floater and become an essential part of delivering exceptional hospitality across the communities we serve! Your flexibility, professionalism, and dedication will help foster welcoming environments where residents and guests consistently feel valued and supported.

Join ACT Partners and become an essential part of delivering outstanding hospitality and concierge services throughout the communities we serve.