Front Desk Concierge (Floater)

Stratton Amenities; Maryland; On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Equal opportunity employer

Job summary

Stratton Amenities in Silver Spring, MD seeks a part-time Front Desk Concierge (Floater) to provide hotel-style service in a luxury residential setting. You will greet residents and guests, assist with amenities, packages, and reservations, and maintain a polished, professional demeanor.

The ideal candidate has 2+ years of hospitality experience, excellent verbal and written communication, strong problem-solving skills, and a proactive, guest-focused attitude.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and guest service orientation.
• At least two years of hospitality experience.
• Professional, well-groomed appearance and interpersonal skills.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service and ensure smooth accommodations.
• Log guest packages, track deliveries, and perform package audits.
• Monitor lobby cameras and patrol property for safety and security.
• Assist with amenities requests, transportation, reservations, and events.
• Maintain confidentiality and adapt to flexible schedules.

Skills

Verbal communication

Written communication

Problem solving

Guest service

Interpersonal skills

Hospitality experience

Job description

# Front Desk Concierge (Floater)Part-time Silver Springs, MD $16/hr Posted June 16, 2026Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable...Apply for This PositionStratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Floater Position Requirements Excellent verbal and written communication skills Excellent problem-solving skills Takes pride and ownership in the position and property Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner Have at least two years of hospitality experience Possess amazing interpersonal skills and exceptional guest service abilities Be organized, proactive, productive and self-motivated showing a positive attitude Maintain a neat and professionally well-groomed appearance Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities Greet and direct residents and visitors with a pleasant attitude Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation Cultivate and retain cohesive relationships with residents, vendors and contractors Professional telephone etiquette and message delivery Accurately log guest packages, ensure timely delivery and perform package inventory audits Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc. Ability to maintain confidentiality Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: Experience in hospitality or upscale customer service or retail Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.### Job DetailsEmployment Type: Part-timeLocation: Silver Springs, MDCompensation: $16/hrDate Posted: June 16, 2026## Apply for Front Desk Concierge (Floater)Interested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.