Front Desk Concierge: Elevate Guest Experience

Phoenix American Hospitality LLC; Florida; Sur place; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

401(k) Plan

Paid Time Off

Employee Incentive Program

Résumé du poste

Phoenix American Hospitality LLC is seeking a Guest Services Associate for Cape Canaveral, FL. The role centers on courteous check-in/check-out, handling reservations, and delivering superior guest service in a fast-paced hotel environment.

Responsibilities include processing payments, assisting guests with inquiries, and coordinating special requests while maintaining a positive, professional demeanor. Flexibility for evenings/weekends is required.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required, preferably in hospitality.
• Ability to multitask and stay service-centric in a fast-paced front desk role.
• Strong communication and listening skills under pressure.

Responsabilités

• Check guests in and out and make reservations and confirmations.
• Process payments according to hotel standards (cash and card).
• Provide information to guests and relay requests using logbooks.
• Assist with guest issues professionally and maintain hospitable attitude.

Connaissances

Customer service

Multitasking

Communication

Stress management

Formation

High school diploma

Outils

PMS

Description du poste

Phoenix American Hospitality LLC is seeking a Guest Services Associate for Cape Canaveral, FL. The role centers on courteous check-in/check-out, handling reservations, and delivering superior guest service in a fast-paced hotel environment.

Responsibilities include processing payments, assisting guests with inquiries, and coordinating special requests while maintaining a positive, professional demeanor. Flexibility for evenings/weekends is required.