Front Desk Agent

General Hotels Corporation; Franklin (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telemedicine

401(k) with company match

On-demand pay (Earned Wage Access)

Hotel room discounts

Employee Assistance Program

Benefit Hub access

Generous time off

Job summary

General Hotels Corporation is seeking a Front Desk Agent at their Franklin, Indiana location. You will welcome guests, check them in and out, answer calls, respond to emails, and assist with questions while maintaining accurate guest records and transactions.

The role requires excellent customer service, strong communication, and the ability to multitask and work flexible shifts including weekends and holidays.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Ability to multitask and prioritize under pressure.
• Attention to detail and accuracy in records and transactions.
• Proficiency with hotel front desk software and equipment.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer phone calls and respond to emails.
• Maintain accurate guest records and room assignments.
• Handle cash and credit card transactions.
• Provide information about hotel amenities and local attractions.
• Keep front desk area clean and organized.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Stress management

Basic math

Flexibility

Tools

Front desk software

Job description

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the Fairfield Inn and Suites Franklin! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays

Benefits Include

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.