Front Desk Concierge – Welcoming HOA Community

Associated Asset Management (AAM), LLC; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage at Asante in Surprise, AZ is seeking a Front Desk Monitor to greet residents and guests, answer phones, and support staff in a busy HOA environment. The role requires strong customer service and active involvement at the front entrance, including event setup as needed.

You will manage the front entrance, monitor activity, assist with events, and use MS Office to communicate and track information. A high school diploma and 2 years’ professional receptionist/admin experience are required.

Qualifications

• Excellent customer service and communication skills.
• Ability to elicit information from callers and visitors in a professional manner.
• Experience supporting office staff and managing front desk operations in a busy environment.

Responsibilities

• Provide direct receptionist support to on-site property needs with high-quality customer service.
• Partner with Administrative Support and the On-site Community Manager to manage the front reception area and inbound calls.
• Filter inbound calls to determine appropriate direction.
• Greet all visitors/homeowners and determine their immediate needs.
• Assist with event setup and breakdown as needed.
• Light dusting, restocking of paper products, and other related duties.

Skills

Customer service

Communication

Multitasking

MS Office

Education

High School or better

Tools

MS Office Suite

Job description

Heritage at Asante in Surprise, AZ is seeking a Front Desk Monitor to greet residents and guests, answer phones, and support staff in a busy HOA environment. The role requires strong customer service and active involvement at the front entrance, including event setup as needed.

You will manage the front entrance, monitor activity, assist with events, and use MS Office to communicate and track information. A high school diploma and 2 years’ professional receptionist/admin experience are required.