Front Desk Monitor

Associated Asset Management (AAM), LLC; Surprise (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage at Asante in Surprise, AZ is seeking a Front Desk Monitor to greet residents and guests, answer phones, and support staff in a busy HOA environment. The role requires strong customer service and active involvement at the front entrance, including event setup as needed.

You will manage the front entrance, monitor activity, assist with events, and use MS Office to communicate and track information. A high school diploma and 2 years’ professional receptionist/admin experience are required.

Qualifications

• Excellent customer service and communication skills.
• Ability to elicit information from callers and visitors in a professional manner.
• Experience supporting office staff and managing front desk operations in a busy environment.

Responsibilities

• Provide direct receptionist support to on-site property needs with high-quality customer service.
• Partner with Administrative Support and the On-site Community Manager to manage the front reception area and inbound calls.
• Filter inbound calls to determine appropriate direction.
• Greet all visitors/homeowners and determine their immediate needs.
• Assist with event setup and breakdown as needed.
• Light dusting, restocking of paper products, and other related duties.

Skills

Customer service

Communication

Multitasking

MS Office

Education

High School or better

Tools

MS Office Suite

Job description

Description

Heritage at Asante is an active adult HOA community in Surprise, AZ located about 40 miles northwest of downtown Phoenix.Residents of Heritage at Asante will have access to a world-class lineup of amenities. The focal point of the community will be the 14,000-square-foot Heritage Clubhouse with a 2,200-square-foot state-of-the-art fitness center and plenty of multipurpose gathering spaces. The clubhouse will also feature a resort-style outdoor pool and spa as well as a patio and fire pit. The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed.

Position Summary:

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assist with event set up and break down as needed.
• Light dusting, restocking of paper products, and other cleaning duties as assigned.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications

Behaviors

Preferred

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years:

Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.