Part-Time Front Desk & Admin Support Specialist

Anthemcouncil; Anthem (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Anthem Community Council in Anthem, AZ is seeking a part-time Front Desk Customer Service Representative to greet visitors, answer calls on a multi-line system, and provide accurate information.

You will perform general office tasks, data entry in Excel and Outlook, maintain room schedules, and support residents while upholding safety and confidentiality; flexible hours and occasional events apply.

Qualifications

• Education: a minimum 2 years of High School completed or equivalent, previous experience in a related position helpful
• Experience: Experience working with various computer programs in a strong customer service environment
• Must have aptitude for detailed, highly effective interpersonal and problem-solving skills. Excellent communication skills are also required for this position.
• CPR & First Aid certifications are helpful, but not required.
• Schedule is flexible and variable within our 5-day work week working mornings, afternoons, or early evenings; some holidays, hours/schedules may vary. Applicants must be at least 16 years of age.
• Work location– Anthem Civic Building –3701 W. Anthem Way, #201, Anthem

Responsibilities

• Greet, acknowledge, and efficiently interact with residents and guests in a friendly, focused, and professional manner.
• General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and applications such as Outlook and Caliber.
• Excellent, focused communications skills required for written, verbal and customer service.
• Must be accurate, perform quality work and maintain confidential information.
• Cleans and maintains the work area and other program areas by following the cleaning checklist and performing assigned tasks including setup and clean up after meetings. Includes kitchen cleanup twice daily.
• Maintains a safe environment for all who visit the Civic Building
• Ensures that established policies and procedures are enforced in a practical, safe manner.
• Keep accurate Incident reports and report them immediately to management.
• Attend staff meetings as scheduled.
• Maintain accurate timecard activity.
• Source of accurate, timely, unbiased information for residents seeking information
• Screen and respond to high volume of calls.
• Maintain conference room schedules.
• Process requests for mailbox keys, if and as appropriate, with all associated activities
• Obtain incoming mail and distribute as per current policy.
• Must recognize that interaction with residents and visitors should be focused and brief to respond directly to issues raised, in a professional and friendly manner, but not extending the interaction beyond addressing the issues raised and responses needed to satisfy the visitor or resident inquiry.
• Regular, dependable attendance and punctuality are essential functions of this position.
• Other duties as assigned by the manager or director.

Skills

Customer service

Phone etiquette

Data entry

Office software

Education

High School diploma or equivalent

Tools

Excel

Outlook

Job description

Anthem Community Council in Anthem, AZ is seeking a part-time Front Desk Customer Service Representative to greet visitors, answer calls on a multi-line system, and provide accurate information.

You will perform general office tasks, data entry in Excel and Outlook, maintain room schedules, and support residents while upholding safety and confidentiality; flexible hours and occasional events apply.