Front Desk Concierge — Beauty School Guest Experience

Modern Beauty Companies Inc; Sterling (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Educators of Beauty College of Cosmety

Flexible schedule

Job summary

Educators of Beauty College of Cosmetology in Sterling, IL, is seeking a friendly Front Desk Coordinator to welcome guests, students, and staff and keep daily operations smooth.

You will manage check-ins, schedule appointments, maintain guest records, upsell services and products, and uphold campus standards while following policies. This is a part-time, in-person role that values professionalism and energy.

Qualifications

• Strong customer service and guest relations skills
• Friendly, upbeat, and professional demeanor with both students and guests
• Excellent communication skills and attention to detail
• Passion and genuine interest in the beauty industry
• Professional personal presentation and positive energy
• Ability to stand and walk for extended periods
• Ability to read, write, and communicate clearly in English
• Comfortable using computers and general office equipment

Responsibilities

• Greet and assist guests with professionalism and warmth, ensuring an exceptional experience from check-in to check-out.
• Answer phones promptly and manage inquiries, appointment scheduling, and confirmations using Guest Vision software.
• Enter and maintain accurate guest records while ensuring all service forms and tickets are properly completed and routed to instructors.
• Coordinate and monitor the daily student salon schedule, communicating updates or adjustments to instructors and students.
• Proactively upsell and recommend add-on services to enhance each guest’s experience and support student learning opportunities.
• Demonstrate strong product knowledge of our professional haircare and skincare lines, confidently recommending retail products to guests.
• Oversee the retail area, including opening/closing procedures, cash handling, deposits, and change orders.
• Assist with weekly and monthly inventory counts to maintain accurate product levels and support retail sales goals.
• Communicate daily with instructors and Student Services regarding absent students, schedule changes, and guest updates.
• Support administrative operations by attending meetings and assisting with special projects and tasks as needed.
• Maintain a clean, organized, and welcoming Guest Services area that reflects the professionalism and energy of Educators of Beauty.

Job description

Educators of Beauty College of Cosmetology in Sterling, IL, is seeking a friendly Front Desk Coordinator to welcome guests, students, and staff and keep daily operations smooth.

You will manage check-ins, schedule appointments, maintain guest records, upsell services and products, and uphold campus standards while following policies. This is a part-time, in-person role that values professionalism and energy.