Front Desk Concierge

Chelsea Piers Connecticut; Stamford (CT); On-site; USD 60,000 - 80,000; Part time

Job summary

Chelsea Piers Connecticut seeks a part-time Front Desk Concierge for the Aquatics Department. The role focuses on exceptional customer service, welcoming clients, managing transactions, and providing program information. Ideal candidates should have strong communication skills, enjoy teamwork, and have a flexible attitude towards tasks, contributing positively to a fast-paced environment.

Qualifications

• Minimum 1 year customer service experience, preferably in health club setting.
• Ability to work in a fast-paced environment and self-motivated.
• Strong phone and email etiquette.

Responsibilities

• Greet members and clients in a friendly manner.
• Handle Point of Sale transactions accurately.
• Respond to inquiries regarding programs and services.

Skills

Customer service

Communication

Interpersonal skills

Organization

Problem-solving

Teamwork

Job description

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About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About Chelsea Piers

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

About The Opportunity

Chelsea Piers Connecticut is seeking part-time Front Desk Concierges to join our Aquatics Department Hospitality team. In this role, you will be the face of Chelsea Piers Aquatics, responsible for delivering exceptional customer service to members and guests. The ideal candidate will have excellent communication skills and the ability to create relationships with members, customers and fellow teammates. We are looking for a team player who is always up for new challenges and willing to lend a hand when needed. Aquatics Desk coverage is needed for about 24 hours per week, but there may be opportunity for additional shifts at other desks in the facility (up to 30 hours per week).

Primary Responsibilities

• Greet members and clients in a friendly manner and communicate properly and politely.
• Must maintain a neat and professional appearance at all times including the wearing of assigned nametag and uniform.
• Must have a thorough understanding of Chelsea Piers programs and offerings including facility times and availability.
• Accurately handle Point of Sale transactions and drop-in session bookings for clients using Exerp.
• Answer phone calls and respond to (or direct) inquiries about sports programs, membership, drop-in sessions, event bookings, etc.
• Participate in a rotation between all the Customer Service Venue Desks as needed.
• Provide correct information to patrons regarding directions, site information and other on-site businesses including restaurants and tenants
  
  

Schedule

Part-Time, about 20-30 hours needed to fill per week. Shifts are as follows:

• Monday 5am-1pm
• Friday 12:30pm-8:30pm
• Saturday 8:00am-4:00pm
  
  

Compensation: $16.50 – $17.00 per hour

Qualifications

• Minimum of 1 year customer service experience (bonus if it was in a health club environment)
• Must be a self-starter with a strong customer service focus.
• Superior organization, analytical and problem-solving skills.
• Ability to learn new skills and concepts quickly.
• Positive attitude and ability to work well as a part of a team.
• Ability to work in a fast-paced environment.
• Highly motivated individual with a passion for helping others.
• Strong interpersonal skills. Excellent phone and email etiquette.
  
  

\ This position is based at Chelsea Piers Athletic Club in Stamford, CT

Chelsea Piers is an Equal Opportunity Employer

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Sports and Recreation Instruction

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