Concierge - Saturday & Sunday Evenings

The Bristal Assisted Living; Bethpage (NY); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading assisted living facility in Bethpage is seeking a part-time Concierge for weekend evenings. The role involves welcoming visitors, providing information, managing inquiries, and ensuring a safe environment for residents and guests. Ideal candidates will be personable, professional, and able to handle various responsibilities with attention to detail.

Qualifications

• Warm and courteous demeanor when welcoming visitors and residents.
• Prompt and professional phone answering with appropriate screening.
• Ability to engage with residents and families effectively.

Responsibilities

• Welcome visitors and provide general information about the community and its services.
• Monitor visitors and ensure they sign in and out.
• Assist with administrative tasks and handle incoming inquiries.

Job description

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• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.
  
  

Reception And Greeting

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.
  
  

Sales Inquiry Handling

• Receive incoming sales inquiries, whether by phone or in-person visits.
• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.
  
  

Administrative Support

• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly Resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.
  
  

Resident And Guest Support

• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.
  
  

Emergency Response

• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.
  
  

Adherence To Policies And Regulations

• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community's services.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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