Front Desk Concierge

Zohorecruit; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities in Raleigh, NC, is seeking a Front Desk Associate to manage the front desk of a luxury residential community, delivering a polished, hospitality-driven experience. You will greet residents and guests, control access, log packages, and handle calls with a courteous demeanor.

The role requires strong communication, attention to detail, and professionalism in a fast-paced environment. Flexible scheduling with day, evening, and overnight shifts; full-time and part-time

Qualifications

• Experience at front desk, concierge, hospitality, or customer service preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor.
• Manage building access, visitor logs, and resident notifications.
• Answer and direct incoming calls in a clear and courteous manner.
• Accept and log packages, deliveries, and service requests accurately.
• Maintain a clean, organized, and controlled front desk area.
• Monitor lobby activity and report concerns or incidents appropriately.
• Follow property-specific procedures and Stratton service standards at all times.
• Coordinate with property management and on-site staff as needed.

Skills

Front desk experience

Customer service

Communication

Professional demeanor

Punctuality

Job description

Raleigh, United States | Posted on 09/10/2026

Full-Time and Part-Time Opportunities Available

Company Overview

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor
• Manage building access, visitor logs, and resident notifications
• Answer and direct incoming calls in a clear and courteous manner
• Accept and log packages, deliveries, and service requests accurately
• Maintain a clean, organized, and controlled front desk area
• Monitor lobby activity and report any concerns or incidents appropriately
• Follow property-specific procedures and Stratton service standards at all times
• Coordinate with property management and on-site staff as needed

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Reliable, punctual, and detail-oriented
• Comfortable using computers, phones, and basic systems
• Ability to remain composed and attentive throughout the shift

Schedule

• Flexible scheduling based on property needs
• Day, evening, and overnight shifts available
• Full-time and part-time positions offered

Compensation

• Competitive hourly pay based on experience and schedule
• Opportunities for growth into lead or full-time site roles
• Indoor, customer-facing role within a residential community
• Requires standing, walking, and maintaining an active lobby presence

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer.