Front Desk Agent (Overnight)

Zohorecruit; Raleigh (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Stratton Amenities in Raleigh, NC is seeking a dependable Overnight Concierge to support a luxury residential community. You will maintain a secure, professional lobby presence and manage front desk operations during overnight hours.

The ideal candidate has experience in concierge or front desk roles, can stay alert overnight, communicate professionally, and work independently. You will handle guest verification, package management, and incident reporting while keeping the lobby welcoming.

Qualifications

• Experience in concierge, front desk, hospitality, or security preferred.
• Able to stay alert and engaged overnight.
• Professional communication and demeanor.
• Reliable, punctual, and able to work independently.

Responsibilities

• Maintain a secure lobby presence during the shift.
• Monitor building access, verify guests, and enforce entry protocols.
• Conduct routine property checks per site procedures.
• Answer calls and assist residents with overnight requests.
• Manage packages, deliveries, and key control as applicable.
• Document incidents, unusual activity, and complete shift reports.
• Keep the front desk and lobby clean, organized, and presentable.
• Escalate emergencies or issues to management or authorities.

Skills

Front desk

Hospitality

Security experience

Overnight vigilance

Tools

Property systems

Phone system

Job description

Raleigh, United States

Stratton Amenities is seeking a dependable and detail-oriented Overnight Concierge to support a luxury residential community. This role is responsible for maintaining a secure, professional lobby presence while managing front desk operations during overnight hours.

Key Responsibilities

• Maintain a secure and attentive lobby presence throughout the shift
• Monitor building access, verify guests, and enforce all entry protocols
• Conduct routine property checks in accordance with site procedures
• Answer and route phone calls, assist residents with overnight requests
• Manage packages, deliveries, and key control as applicable
• Document incidents, unusual activity, and complete accurate shift reports
• Ensure the front desk and lobby remain clean, organized, and presentable
• Escalate emergencies or issues to management or appropriate authorities

Qualifications

• Prior concierge, front desk, hospitality, or security experience preferred
• Strong judgment and ability to remain alert and engaged overnight
• Professional communication and demeanor
• Reliable, punctual, and able to work independently
• Comfortable handling extended quiet periods without loss of focus
• Basic computer skills and ability to learn property systems

Requirements

• Must be available for overnight shifts
• Must be able to stay awake, alert, and responsive throughout the shift
• Must pass a background check

Compensation

• Competitive hourly rate based on experience

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.