Front Desk Concierge

Elite Aesthetics; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Elite Aesthetics in New York seeks a full-time Concierge to be the welcoming face of our luxury spa. You will manage front desk operations, schedule appointments, process payments, and promote memberships while delivering exceptional customer service.

Ideal candidates bring 2+ years in high-end spa or salon front desk, strong sales ethic, excellent communication, and a polished appearance; training provided, growth opportunities, and a collaborative team culture.

Qualifications

• Prior front desk experience in customer service, hospitality, or spa/salon.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong sales aptitude with client well-being in mind.
• Ability to educate and empower clients.
• Proficiency with scheduling software and basic computer applications (Boulevard).
• Detail-oriented with strong organizational skills.
• Ability to multitask in a fast-paced environment.
• High-end sales: 2 years (Required).
• Med Spa: 2 years (Required).

Responsibilities

• Manage Elite Aesthetics scheduling system and client appointments (Boulevard).
• Warmly welcome clients and provide professional check-in/check-out procedures.
• Build and maintain excellent client relations and communication.
• Effectively sell service packages and promote membership programs.
• Maintain the aesthetics and cleanliness of the reception area and facility.
• Handle incoming calls, emails, and client inquiries.
• Process payments and maintain accurate records.
• Embody our E.L.I.T.E. values in all client interactions.
• Support our holistic approach to aesthetics by understanding the connection between our services and overall wellness.

Skills

Customer service

Hospitality

Sales

Communication

Multitasking

Professional appearance

Scheduling software

Boulevard

Client relations

Tools

Boulevard

Job description

Full-Time Concierge at Elite Aesthetics

Job Description

About Elite Aesthetics

Elite Aesthetics elevates beauty with precision, integrity, and innovation. Guided by our E.L.I.T.E. values—Excellence, Leadership, Integrity, Trust, and Empowerment—we deliver natural, confidence-boosting results through expert-driven, ethical care. With our holistic approach to aesthetics that combines Beauty + Wellness, we consider facial balance, proportion, and long-term harmony to create refined, natural enhancements that age gracefully over time.

Position Overview

We are expanding our team and are seeking a dedicated Full-Time Concierge (open to the possibility of 2 part-time positions) who embodies our core values to serve as the face of Elite Aesthetics, providing exceptional customer service while managing various front desk operations. This is a sales position with the opportunity to grow within the company in this field. We are not accepting applicants who want to become service providers in any capacity. Please provide your LinkedIn within your resume.

Schedule

• Initial part-time schedule will be training for about 2 weeks
• Full-time schedule will consist of: Monday - Friday 9am - 5pm (10am - 6pm Tuesdays and Thursdays)
• Position will transition to include a Saturday schedule as well in the future (still at 40 hours total)
• Flexibility to cover additional shifts as needed

Key Responsibilities

• Manage Elite Aesthetics scheduling system and client appointments (Boulevard)
• Warmly welcome clients and provide professional check-in/check-out procedures
• Build and maintain excellent client relations and communication
• Effectively sell service packages and promote membership programs
• Maintain the aesthetics and cleanliness of the reception area and facility
• Handle incoming calls, emails, and client inquiries
• Process payments and maintain accurate records
• Embody our E.L.I.T.E. values in all client interactions
• Support our holistic approach to aesthetics by understanding the connection between our services and overall wellness

Qualifications

• Previous experience in customer service, hospitality, or spa/salon front desk preferred
• Excellent communication and interpersonal skills that reflect our values of trust and integrity
• Professional appearance and positive attitude that represents our commitment to excellence
• Strong sales aptitude with an ethical approach that prioritizes client well‑being over sales
• Ability to educate and empower clients to make confident, informed decisions
• Proficiency with scheduling software and basic computer applications (Boulevard)
• Detail-oriented with excellent organizational skills
• Ability to multitask in a fast‑paced environment
• High‑end sales: 2 years (Required)
• Med Spa: 2 years (Required)

How You'll Embody Our Values

• Excellence: Deliver the highest level of precision, artistry, and care in all client interactions
• Leadership: Represent our high standards for professionalism and ethical aesthetic practices
• Integrity: Provide honest recommendations that prioritize client well‑being
• Trust: Build lasting client relationships through transparency and exceptional service
• Empowerment: Guide clients with expert knowledge to help them make confident decisions about their aesthetic journey
• Authenticity: Respect each client's individuality while helping them achieve natural enhancements
• Holistic Approach: Understand the connection between aesthetic treatments and overall wellness

Elite Aesthetics is an equal opportunity employer committed to building a team that reflects our values of excellence, integrity, and authenticity. We encourage candidates of all backgrounds to apply.