Aesthetic Associate

Aya; Decatur (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

AYA Skin in the United States seeks an Aesthetic Associate to create a luxury client experience, manage inquiries, and efficiently schedule providers. You will convert leads into appointments, greet clients warmly, and help sustain a high-end spa environment.

The role emphasizes strong communication, client interaction, and the ability to thrive in a fast-paced medical spa setting while contributing to marketing campaigns and patient care workflows.

Qualifications

• Education: High school diploma or equivalent; Bachelor’s or Associates degree preferred.
• Experience: 2+ years in sales/host in a client-facing high-touch service or sales role in luxury/medical spa settings.
• Proven track record of delivering exceptional service and meeting goals.

Responsibilities

• Host and welcome clients with a refined first impression.
• Manage check-in/check-out, paperwork, payments, and follow-up appointments.
• Answer inquiries, address questions, and offer solutions proactively.
• Maintain a clean, inviting reception space reflecting elevated standards.
• Build lasting client relationships through personalized interactions and follow-ups.

Skills

Exceptional communication

Relationship-driven sales

Customer service

Time management

Tech-savvy

Education

High school diploma

Bachelor's or Associate degree preferred

Tools

Practice management software

Job description

Description

AYA Skin is a premier medical aesthetics provider with a rich legacy of clinical expertise, dedicated to helping clients enhance their natural beauty and achieve healthy, radiant skin. The Aesthetic Associate plays a crucial role in the Medical Spa, creating a welcoming first impression for clients and creating efficient, productive schedules for our providers. This individual will be responsible for creating a memorable, luxury experience with all clients. Handling all incoming inquiries, managing the appointment schedule, and actively converting leads into appointments. The ideal candidate possesses a positive demeanor, strong communication and client interaction skills, and the ability to thrive in a fast-paced, goal-oriented medical spa.

AYA Skin is a premier medical aesthetics provider with a rich legacy of clinical expertise, dedicated to helping clients enhance their natural beauty and achieve healthy, radiant skin. The Aesthetic Associate plays a crucial role in the Medical Spa, creating a welcoming first impression for clients and creating efficient, productive schedules for our providers. This individual will be responsible for creating a memorable, luxury experience with all clients. Handling all incoming inquiries, managing the appointment schedule, and actively converting leads into appointments. The ideal candidate possesses a positive demeanor, strong communication and client interaction skills, and the ability to thrive in a fast-paced, goal-oriented medical spa.

Job Type

Full-time

Client Experience

Essential Duties and Responsibilities:

• Host and welcome clients warmly curating a refined first impression, anticipating their needs at every touchpoint
• Guide guests seamlessly through check-in and check-out, ensure all paperwork is completed with care, process payments discreetly, thoughtfully recommend retail offerings, and secure follow-up appointments.
• Attend to client questions, concerns, and feedback with professionalism and empathy. Be proactive in offering solutions and/or appointments.
• Maintain a clean and inviting reception space that reflects the elevated standards of the medical spa
• Cultivate lasting, meaningful client relationships through personalized, attentive interactions and thoughtful follow-ups that inspire loyalty and referrals.

Lead Conversion

• Respond to every inquiry by phone, email, or web promptly and with polished, personalized attention that reflects the spa's premium standard.
• Build rapport with prospective clients, uncover their goals, and guide them through AYA's signature offerings with expertise and discretion.
• Convert interest into booked consultations through a consultative, low-pressure approach that builds confidence.

Patient Scheduling

• Manage the appointment calendar efficiently and accurately ensuring a seamless flow for providers and clients.
• Optimize bookings to minimize gaps and maximize provider utilization.
• Honor client scheduling preferences while ensuring smooth workflow.
• Confirm appointments and send timely reminders that keep clients engaged and cancellations.

Administrative Support

• Maintain meticulous, up-to-date client records in the practice management system, safeguarding accuracy and confidentiality.
• Support marketing initiatives and promotional campaigns.
• Contribute to a well run medical spa by handling additional responsibilities as needed.

Qualifications

• Education: High school diploma or equivalent. Bachelor’s or Associates degree preferred.
• Experience: 2+ years of sales/host experience, in a client facing high touch service or sales role. Luxury or high end retail, Medical spa, Beauty & wellness, Salon and Concierge.
• Proven track record of delivering exceptional service and meeting goals.

Skills

• Exceptional communication and interpersonal skills, with a warm, polished presence.
• A consultative, relationship-driven approach to guiding clients toward the right decision.
• Strong product and treatment knowledge, with the ability to articulate benefits clearly and credibly.
• Exceptional organizational and time-management skills, with keen attention to detail.
• Comfortable with technology and quick to master scheduling and spa management software.
• Genuine passion for beauty, wellness, and aesthetics, and a sincere desire to help clients look and feel their best.

AYA Skin is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.