Concierge

Giarratana; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free healthcare

Job summary

Giarratana's 505 Nashville is seeking an energetic, friendly Concierge to welcome residents, owners, and guests with a warm, professional demeanor in an upscale environment.

This full-time role emphasizes outstanding service, confidentiality, and coordinating amenities and errands in a luxury setting.

Candidates should be proactive, organized, and available to work nights, weekends, and holidays in Nashville, Tennessee.

Qualifications

• Excellent verbal and written communication abilities suitable for upscale environments.
• Strong problem-solving and decision-making under pressure.
• Outstanding interpersonal skills for guest and resident interactions.
• Highly organized, proactive and self-motivated with a professional demeanor.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed expectations by providing anticipatory service and smooth accommodations.
• Develop and maintain cohesive relationships with residents, vendors, and contractors.
• Maintain professional telephone etiquette and log messages accurately.
• Log guest packages, ensure timely delivery, and perform package inventory audits.
• Monitor lobby and surveillance cameras; patrol property to ensure safety.
• Assist with scheduling amenities and local transportation, move-ins, dry-cleaning, etc.
• Maintain confidentiality at all times.
• Walk premises to uphold highest standards; perform other duties as assigned.
• Work flexible schedules including nights, weekends, and holidays.

Skills

Communication skills

Problem-solving

Interpersonal skills

Organization

Professional appearance

Job description

JOB DESCRIPTION: CONCIERGE

505 Nashville is looking for the best of the best to join our Concierge Team

We are seeking energetic, friendly, and highly hospitable professionals to provide an outstanding first impression to our residents, owners, and guests.

The perfect candidate is helpful and approachable, someone who takes pride in delivering exemplary customer service while working in an upscale environment.

This is a full-time position with great compensation and a full benefits package – including FREE HEALTHCARE!

POSITION REQUIREMENTS

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents and guests requests in a genuine manner
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive, and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly, and efficiently and make concise decisions even under pressure

PRINCIPAL RESPONSIBILITIES

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Develop and retain cohesive relationships with residents, vendors, and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery, and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents move-ins, dry-cleaning, and package delivery, etc.
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends, and holidays