Front Desk Concierge

inMy Jet; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Flexjet seeks a Front Desk Concierge to welcome diverse clients at our Global Headquarters with outstanding service and professional etiquette. You will manage calls, scheduling for conference rooms, and assist senior leaders while coordinating events and travel for attendees.

The role requires excellent interpersonal and written skills, an AA degree or equivalent, and 2-3 years in a high-end customer service setting. This is an on-site position with a focus on luxury hospitality.

Qualifications

• Bachelor's degree or equivalent not required but preferred.
• Proficiency in Microsoft Word, Excel and Outlook for daily tasks.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Greet guests and direct them to appropriate contacts in a professional, luxury-focused manner.
• Answer high-volume calls and manage on-site conference room schedules.
• Provide admin support and assist C-level executives as needed.
• Coordinate events, secure spaces, vendors, and travel for attendees.
• Manage building access and issue employee badges; handle mail and catering logistics.
• Maintain a high standard of etiquette and attention to detail in a fast-paced environment.

Skills

Microsoft Word

Excel

Outlook

Education

Associate's degree or equivalent

Job description

Job descriptionOur Front Desk Concierge will greet and assist a diverse group of internal and external clients via email, phone calls, and face-to-face interaction while providing a high level of service and professional etiquette. This position plays a crucial role in our Global Headquarters’ facility and ensures the highest level of luxury service and attention to detail to all clients and processes.DUTIES & RESPONSIBILITIES• Engage with incoming guests and ensure they feel welcomed and are directed to where they need to go and with whom they are meeting, in a friendly and inviting way• Manage and direct a high volume of incoming calls appropriately• Manage schedule for on-site conference rooms and find alternative space solutions when needed• Provide administrative support as needed, and at times, for our C-level suite• Assist and manage company events and conferences by securing spaces, vendors, travel coordination, etc. for those in attendance• Manage building access for visitors / create employee badges• Stocking Coffee areas /Order catering/office supplies / maintain incoming and outgoing mail• A variety of other related duties as assignedEDUCATION & EXPERIENCE• Excellent interpersonal, verbal, written, and presentation skills, with the ability to build rapport across all organizational levels.• Associate's degree (A. A.) or equivalent from two-year college or technical school; 2-3 years of customer service experience in a high-end service industry; or equivalent combination of education and experience• Experience with basic office administrative procedures and knowledge of use and operation of standard office equipmentREQUIRED SKILLS• Must have knowledge of a variety of computer software applications including Microsoft Word, Excel and Outlook• Strong professional etiquette with verbal, nonverbal and written communication skills necessary to perform position at a luxury concierge level expected for role• Successful candidate must be able to respond calmly, think quickly and creatively to adapt and handle many customers’ demands in a fast-paced environment• Must display the ability to pay fanatical attention to detail in their work and when working in team environment• High ethical standards and integrity, along with a proven ability to pivot when necessary.Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.