Front Desk Concierge

John Rutledge House Inn; Charleston (SC); On-site; USD 21,000 - 28,000; Full time

Job summary

John Rutledge House Inn in Charleston, SC, is seeking a Front Desk Concierge for the morning shift 7 a.m. to 3 p.m. The role greets guests warmly, handles reservations, check-ins/outs, and local recommendations to uphold the inn's reputation for hospitality and luxury.

As the first impression, you will coordinate with bell staff and housekeeping to ensure seamless service. Must have front desk/concierge experience, high school diploma, and proficient Windows and multi-line phone systems.

Qualifications

• Outgoing and friendly personality.
• Keen eye for detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer all incoming phone calls and assist callers or redirect as needed.
• Book room reservations with accurate room type, quoted rates and included amenities.
• Provide recommendations for local restaurants and attractions and secure tickets/reservations when requested.
• Assist with check-in and check-out procedures.
• Coordinate with bell staff and housekeeping to ensure a seamless guest experience.

Job description

Voted one of the Top 5 Hotels in Charleston by the readers of Travel and Leisure Magazine, the John Rutledge House Inn is seeking an employee for the Front Desk Concierge position. This position is for our morning shift 7a.m.-3p.m. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.

RESPONSIBILITIES

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

REQUIREMENTS

• Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
• Must have flexible availability, including weekends and holidays.
• Front desk/concierge experience required – luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Must have working knowledge of Windows computing and multi-line phone systems.
• Must be available from 7am - 3pm.

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.