Assistant Innkeeper

Kings Courtyard Inn; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Kings Courtyard Inn in Charleston, SC seeks an Assistant Innkeeper to support the overall management and hospitality at our historic boutique hotel.

You will supervise Front Desk/Concierge, Bell Staff, and Guest Services, maintain the physical plant, and uphold our world-class standards of service and guest experience.

The ideal candidate has 2 years in hotel/hospitality, strong leadership, organizational, and computer skills, with availability including weekends and holidays.

Qualifications

• Customer-oriented and friendly with a passion for providing exceptional customer service.
• Two years of experience in Hotel/Hospitality Industry, preferably in a supervisory position.
• Able to work independently and as a member of various teams while maintaining a high level of performance.
• Strong organizational, problem-solving, and analytical skills.
• Proven ability to supervise and motivate staff.
• Must be proficient with computers; familiarity with Microsoft Office and general knowledge of booking and reservation software.
• Bachelor's Degree in Hospitality or related field preferred.
• Flexible, full-time availability including weekends and holidays.

Responsibilities

• Review daily arrivals and ensure special requests are met.
• Assist with arrivals and departures and review third-party reservations.
• Respond to internal and external communications.
• Ensure all Service Standards are met by staff.
• Provide technical support for the property management system.
• Manage gift shop and office supply inventory.
• Review daily checklist with bell staff.
• Ensure service standards are met by employees.
• Prepare gathering area for nightly social hour.
• Inspect the property and identify deficiencies.
• Prepare bank deposits, review petty cash requests.
• Register A/R and A/P daily including commission reports.
• Review attendance records and prepare payroll reports.
• Prepare monthly expenditure reports.

Skills

Customer service

Leadership / supervising staff

Organizational skills

Problem-solving

Teamwork

Analytical skills

Computer literacy

Education

Bachelor's Degree in Hospitality or related field

Tools

Booking/reservation software

Microsoft Office

Job description

With an enchanting blend of opulence and intimacy, history and hospitality, culture and cuisine, and art and architecture, Charming Inns is proud to represent the city of Charleston. We invite you to meet our talented team and discover the true meaning of Southern hospitality. Charming Inns is seeking an Assistant Innkeeper at our Kings Courtyard Inn property to assist with the overall management and hospitality at our historic boutique hotels.

The Assistant Innkeeper is tasked for upholding its world-class reputation for hospitality, service, and luxury. The Assistant Innkeeper is directly responsible for the following departments: Front Desk/Concierge, Bell Staff, Guest Services, and the maintenance of the physical plant.

Responsibilities include:

Front Desk/Concierge Supervision:

• Review all daily arrivals and ensure special requests are adhered to.
• Assist with arrivals and departures as needed and review third party reservations.
• Respond to inter-office email system and external communications.
• Ensure all Service Standards are met by employees.
• Provide technical support for the property management system.
• Responsible for gift shop and office supply inventory

Bell Staff/Houseman Supervision:

• Review daily checklist with bell staff.
• Ensure all Service Standards are met by employees.
• Ensure gathering area is prepared for nightly social hour.

Other duties: (performed either in conjunction with or in the absence of the Innkeeper)

• Inspect the property and identify deficiencies.
• Prepare bank deposits, review petty cash requests.
• Register A/R and A/P daily including commission reports.
• Review attendance records and prepare payroll reports.
• Prepare monthly expenditure reports.

Qualifications:

• Customer-oriented and friendly with a passion for providing exceptional customer service.
• Two years of experience in the Hotel/Hospitality Industry - preferably in a supervisory position
• Able to work both independently and as a member of various teams while maintaining a high level of performance.
• Strong organizational, problem-solving, and analytical skills
• Proven ability to supervise and motivate staff.
• Must be able to demonstrate a proficiency with computers, familiarity with Microsoft Office programs and general knowledge of booking and reservation software.
• Bachelor's Degree in Hospitality or related field preferred.
• Must have flexible, full time availability including weekends and holidays.

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.