Front Desk Concierge

Charming Inns of Charleston; Charleston (SC); On-site; USD 22,000 - 25,000; Full time

Job summary

The John Rutledge House Inn, part of the Charming Inns family of companies, is seeking a Morning Front Desk Concierge to provide gracious, efficient service from 7am to 3pm. You will greet guests, manage reservations, offer dining and activity recommendations, and coordinate with bell staff and housekeeping to ensure a flawless guest experience.

Ideal candidates are outgoing, detail-oriented, and capable of multi-tasking in a fast-paced luxury boutique hotel environment, with flexible

Qualifications

• Front desk/concierge experience required.
• Luxury boutique hotel experience preferred.
• Must have working knowledge of Windows computing and multi-line phone systems.
• Must be available from 7am - 3pm.
• High school diploma or equivalent required.
• Flexible availability including weekends and holidays.

Responsibilities

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

Skills

Outgoing personality

Detail oriented

Multi-tasking

Excellent communication

Customer service

Team collaboration

Education

High school diploma

Tools

Windows computing

Multi-line phone systems

Job description

Voted one of the Top 5 Hotels in Charleston by the readers of Travel and Leisure Magazine, the John Rutledge House Inn is seeking an employee for the Front Desk Concierge position. This position is for our morning shift 7a.m.-3p.m. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.

Responsibilities

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

Requirements

• Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
• Must have flexible availability, including weekends and holidays.
• Front desk/concierge experience required – luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Must have working knowledge of Windows computing and multi-line phone systems.
• Must be available from 7am - 3pm.

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require assistance completing this application, please contact our Human Resources Department.

Salary: $16.00 - $18.00 per hour