Employee Benefits Coordinator: Service & Compliance Pro

Common Sail Investment Group; Canton, Northern (OH, KY); Hybride; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision

Life insurance

401(k)

Résumé du poste

Common Sail Investment Group seeks a Benefits Coordinator to support day-to-day benefits administration and ensure accurate enrollment, eligibility, and documentation. You will coordinate with carriers and vendors, maintain confidential records, and deliver responsive service to employees while upholding regulatory requirements.

The role requires an associate degree, 1–2 years of benefits experience, and proficiency with HRIS/ADP and Excel.

Qualifications

• Associate degree in business, human resources, or equivalent work experience; 1-2 years of benefits administration experience preferred
• Working knowledge of health and welfare benefits (medical, dental, vision, life, disability, HSA) and plan eligibility rules
• Familiarity with benefits compliance requirements, including ERISA, COBRA, HIPAA, and Section 125 qualifying life events
• Experience with qualifying life events and dependent eligibility audit processes preferred
• Familiarity with National Medical Support Notices (NMSNs) and Qualified Medical Child Support Orders (QMCSOs) preferred, or the ability to learn and apply the process quickly
• Experience with an HRIS or benefits administration platform (ADP experience a plus)
• Proficiency in MS Office Suite, including Excel
• Ability to handle sensitive and confidential information, including protected health information and court- or agency-issued documents, with the utmost discretion
• Demonstrate a high level of attention to detail and timely follow through, including tracking and meeting regulatory deadlines
• Display a positive attitude and passion for serving our employees
• Practice attentive and active listening skills

Responsabilités

• Aid in supporting the day-to-day administration of Common Sail Investment Group's employee benefit programs.
• Provide optimal service to the employees by being responsive, timely, and accurate in all communications
• Professionally handle phone calls and emails to answer benefits questions, resolve issues and escalations, and provide accurate information to employees
• Process benefits enrollments, changes, and terminations for new hires, qualifying life events, and annual enrollment in the benefits administration system
• Administer Dependent Verification Services (DVS) and dependent eligibility, including:
• Communicate documentation requirements and deadlines to employees
• Respond to employee questions, appeals, and escalations; maintain confidential verification records
• Administer National Medical Support Notices (NMSNs) and Qualified Medical Child Support Orders (QMCSOs), including:
• Receive, log, and track notices and orders from state child support agencies and courts
• Review each notice for completeness and qualification; confirm the employee's employment status, plan eligibility, and available coverage options
• Complete and return Part A (Employer Response) to the issuing agency and forward Part B to the plan administrator within required federal timeframes
• Enroll the named child(ren), and the employee where required, in the appropriate plan and coverage tier; coordinate with Payroll on resulting deduction changes, including applicable state withholding limits
• Communicate enrollment status, coverage effective dates, and plan information to the employee, the custodial parent, and the issuing agency as required
• Monitor active cases for terminations, leaves, employment changes, and release notices; maintain confidential case files and a compliance log
• Coordinate with any third-party vendor or contractor supporting NMSN/QMCSO processing to ensure accurate and timely completion
• Support annual enrollment, including employee communications, system testing, and post-enrollment audits
• Maintain accurate, confidential benefits records and assist with benefits file audits
• Partner with members of the Benefits Team, HR, and Payroll to accomplish team projects and process improvements
• Follow up with carriers, vendors, and employees on any open items to solve issues and provide excellent service
• Limited travel to various community locations
• Other duties as assigned

Connaissances

Health benefits knowledge

Excel proficiency

HIPAA compliance

ERISA/COBRA knowledge

ADP experience

HRIS experience

Discretion & confidentiality

Formation

Associate degree in business or HR

Outils

ADP

HRIS

Excel

Description du poste

Common Sail Investment Group seeks a Benefits Coordinator to support day-to-day benefits administration and ensure accurate enrollment, eligibility, and documentation. You will coordinate with carriers and vendors, maintain confidential records, and deliver responsive service to employees while upholding regulatory requirements.

The role requires an associate degree, 1–2 years of benefits experience, and proficiency with HRIS/ADP and Excel.