Front Desk & Compliance Coordinator

Los Alamos Assisted Living; Los Alamos (NM); On-site; USD 18,000 - 30,000; Full time

Job summary

Los Alamos Assisted Living is seeking a friendly receptionist for weekends (Sat-Sun 8:00AM-4:00PM) to greet residents, manage calls, and coordinate between departments. The role supports administration, resident services, and compliance with regulations.

Requirements include a High School Diploma and proficiency in Microsoft Office; strong communication and coordination skills are essential for positive relationships with residents, families, staff, physicians, and the community.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office: Word, Excel, Outlook.
• Excellent communication skills to interact with residents, families, staff, physicians, and agencies.
• Ability to audit processes and ensure compliance with policies.

Responsibilities

• Greets new residents and orients to facility services (telephone, cable, dietary, laundry, activities).
• Resolves requests and questions; provides information to improve service.
• Acts as liaison between residents and other departments.
• Handles inquiries on satisfaction; reports via standard tools.
• Identifies concerns and reports trends to Quality Assurance.
• Coordinates discharge planning with residents, families, rehab, nursing, and agencies.
• Arranges resident consults as needed.
• Models superb customer service and professionalism.
• Ensures compliance with Federal and State regulations; supports survey readiness.
• Performs clerical tasks and general office duties; manages mail and documents.
• Takes calls, routes to proper station, and documents messages.
• Alerts relevant staff during emergencies; compiles reports.

Skills

Auditing

Compliance

Coordination

Communication skills

Education

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Los Alamos Assisted Living is seeking a friendly receptionist for weekends (Sat-Sun 8:00AM-4:00PM) to greet residents, manage calls, and coordinate between departments. The role supports administration, resident services, and compliance with regulations.

Requirements include a High School Diploma and proficiency in Microsoft Office; strong communication and coordination skills are essential for positive relationships with residents, families, staff, physicians, and the community.