Front Desk & Community Services Coordinator

Sacramento Native American Health Center, Inc; Jackson (CA); On-site; USD 28,000 - 31,000; Full time

Job summary

Sacramento Native American Health Center, Inc. is seeking a Service Center Secretary/Office Support Assistant to be the first point of contact for visitors and callers, providing information and referrals as needed.

You will perform clerical tasks, assist in client intake, maintain records, manage mail, and support the Energy Department and program staff. Strong communication and organizational skills are essential.

Qualifications

• Proficiency in Word, Excel, Internet and E-mail.
• Experience or aptitude to learn cloud-based systems like Office 365 and OnePoint within one year.
• Proven organizational, oral and written communication skills.
• Type at 35 WPM or better.

Responsibilities

• Ensure daily that the office is open on time and ready to operate.
• Receive clients and visitors in a friendly, courteous manner; direct them to the appropriate program staff or set up appointments.
• Answer multiple telephone lines in a professional manner, direct calls to appropriate staff, or take messages as necessary.
• Maintain current information and referral material as a resource and/or reference.
• Actively listen to clients to determine their needs; provide information and referral to the appropriate ATCAA programs or other community services.
• Sort, receive, and distribute daily incoming and outgoing mail and agency/program supplies, including occasional bulk mailings.
• Maintain records and logs; prepare month-end reports for copying, postage, telephones, petty cash, etc. and forward to fiscal staff.
• Maintain an accurate filing system; file and retrieve materials as needed.
• Receipt and secure cash and checks and submit to administration.
• Keep the front office and lobby areas neat, clean, organized and uncluttered to project a positive, professional first impression to the public.
• Post lunch time relief calendar for staff members to sign up and keep the doors open during lunch, Monday through Thursday.
• Provide general clerical support for Program Managers and staff as needed.
• Assist with board meeting preparations: Pick up food and beverages; Assure conference room is clean and presentable; Maintain inventory of plates, cups, bowls, utensils, etc.; Food presentation.

Skills

Customer service

Organizational skills

Oral and written communication

Typing 35 WPM

Problem solving

Education

High school diploma or equivalent

Tools

Word processing (Word)

Spreadsheets (Excel)

Internet and Email

Office 365 / OnePoint

Job description

Sacramento Native American Health Center, Inc. is seeking a Service Center Secretary/Office Support Assistant to be the first point of contact for visitors and callers, providing information and referrals as needed.

You will perform clerical tasks, assist in client intake, maintain records, manage mail, and support the Energy Department and program staff. Strong communication and organizational skills are essential.