Front Desk & Community Programs Specialist

The LGBTQ+ Center of Las Vegas; Las Vegas (NV); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

403(b) Retirement Plan

Paid time off (PTO)

Paid holidays

Floating holidays

Birthday time

Employee Assistance Program (EAP)

Job summary

The LGBTQ+ Center of Las Vegas is seeking a Guest Services Specialist to serve as the primary front desk contact, delivering welcoming, professional, and trauma-informed service to visitors, volunteers, and partners. The role includes coordinating front desk volunteers, guiding guests to services, and supporting food distribution and community programs.

You will maintain records, assist with events, and help ensure a safe, organized reception area, contributing to a supportive environment for

Qualifications

• Minimum two years of customer service or nonprofit operations experience.
• Experience coordinating volunteers and community programs preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Greet visitors and guests, provide information on programs and resources.
• Coordinate front desk volunteer coverage and onboarding.
• Assist with food distribution, hygiene kits, and community support activities.
• Maintain accurate records, schedules, and program documentation.
• Support events, outreach, and donor/partner engagements.
• Ensure a welcoming, trauma-informed environment.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Communication skills

Confidentiality

Trauma-informed

Volunteer coordination

Multitasking

Teamwork

Education

High school diploma or equivalent

Associate degree preferred

Tools

Volgistics

Microsoft Office

Database systems

Job description

The LGBTQ+ Center of Las Vegas is seeking a Guest Services Specialist to serve as the primary front desk contact, delivering welcoming, professional, and trauma-informed service to visitors, volunteers, and partners. The role includes coordinating front desk volunteers, guiding guests to services, and supporting food distribution and community programs.

You will maintain records, assist with events, and help ensure a safe, organized reception area, contributing to a supportive environment for