Front Desk & Community Concierge (Housing Services)

National Church Residences; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical & Rx benefits

Paid Time Off

Tuition assistance

Job summary

National Church Residences in Atlanta is seeking a Front Desk Clerk to welcome residents, guests, and staff, manage access, process payments, and maintain a safe, organized lobby. You will answer calls, log daily activities, distribute mail, perform safety checks, and assist with maintenance requests while joining a team committed to dignity and support for residents.

The role requires excellent communication, reliability, and the ability to travel between sites as needed, with a strong focus on

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Excellent communication and customer service skills.
• Reliable transportation and ability to travel between sites.

Responsibilities

• Welcome residents, guests, vendors, and visitors with outstanding service.
• Monitor building access and sign-in procedures for visitors.
• Process rental payments accurately and efficiently.
• Answer and direct incoming calls to appropriate contacts.
• Sort and distribute resident mail promptly.
• Maintain shift logs and document incidents/daily activities.
• Perform routine inspections of common areas and report safety concerns.
• Submit maintenance work orders and notify staff of emergencies.
• Keep lobby clean, organized, and professional.
• Attend meetings, trainings, and court appearances as needed.
• Provide shift coverage as needed across multiple communities.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Confidentiality

Teamwork

Flexibility

Travel readiness

Basic math

Problem solving

Education

High School Diploma or GED

Job description

National Church Residences in Atlanta is seeking a Front Desk Clerk to welcome residents, guests, and staff, manage access, process payments, and maintain a safe, organized lobby. You will answer calls, log daily activities, distribute mail, perform safety checks, and assist with maintenance requests while joining a team committed to dignity and support for residents.

The role requires excellent communication, reliability, and the ability to travel between sites as needed, with a strong focus on