Front Desk & Community Concierge

WeWork; New York (NY); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time

16 weeks paid parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork is seeking a Front Desk Associate to be the welcoming face of the Community Management team at a New York location. You will greet members, manage front desk operations, and support mail and guest policies, ensuring a smooth daily flow.

You will engage with members, learn their needs, and promote WeWork products while maintaining space standards. Prior hospitality or customer service experience is preferred; strong communication is essential.

Qualifications

• Experience in hospitality or customer service is preferred.
• Demonstrated ability to greet and assist members and guests.
• Strong interpersonal and communication skills for a face of the brand.
• Ability to multitask and support a busy front desk environment.

Responsibilities

• Greet members and guests warmly and maintain a welcoming front desk.
• Manage front desk operations during set business hours and be on-site contact.
• Register guests and orient visitors to the space and policies.
• Assist with mail, packages and key issuance; keep desk tidy at all times.
• Learn member names, track notes in WeWork systems, and answer questions.
• Promote WeWork services and local recommendations to members and guests.
• Support building operations and escalate incidents as needed.

Skills

Hospitality

Customer service

Interpersonal skills

Communication skills

Multitasking

Teamwork

Education

Secondary school certificate

Tools

WeWork systems

Job description

WeWork is seeking a Front Desk Associate to be the welcoming face of the Community Management team at a New York location. You will greet members, manage front desk operations, and support mail and guest policies, ensuring a smooth daily flow.

You will engage with members, learn their needs, and promote WeWork products while maintaining space standards. Prior hospitality or customer service experience is preferred; strong communication is essential.