Front Desk Clinical Assistant II – Patient Care & Scheduling

Lucile Salter Packard Children's Hospital at Stanford; Foster City (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Packard Children’s Health Alliance, affiliated with Lucile Packard Children’s Hospital and the Stanford School of Medicine, seeks a Clinical Assistant II to support outpatient operations and patient flow in the Bay Area.

Under general supervision, you will answer calls, schedule appointments, collect demographics, assist with billing and chart management, and help ensure high standards of patient care in a busy clinical setting.

Qualifications

• Education: High school diploma or equivalent required; Bachelor's degree may be substituted for work experience.
• Experience: One year work experience; experience in a Medical Office preferred.
• Licensure/Certification: None.

Responsibilities

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and requests that patients and visitors be seated in the waiting room and communicates delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment. Collects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves chart documents.
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.
• Other duties as assigned.

Skills

Task prioritization

Clear communication

Problem solving

Customer service

Organizational skills

Education

High school diploma or equivalent

Tools

Medical office software

Job description

Packard Children’s Health Alliance, affiliated with Lucile Packard Children’s Hospital and the Stanford School of Medicine, seeks a Clinical Assistant II to support outpatient operations and patient flow in the Bay Area.

Under general supervision, you will answer calls, schedule appointments, collect demographics, assist with billing and chart management, and help ensure high standards of patient care in a busy clinical setting.