Clinical Assistant II

Stanfordmedicinechildrenshealth; Monterey (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Stanford Medicine Children’s Health outpatients clinic seeks a Clinical Assistant II to support patient registration, scheduling and greeting. Under general supervision, you will relay messages, assist staff, collect demographics and insurance data, and help ensure timely appointments for both new and returning patients.

You will work with care teams to maintain records, process authorizations, post co-pays and support high-quality patient care in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; bachelor's degree may substitute for work experience.
• One year of work experience required; medical office experience preferred.
• Knowledge of computer systems and software used in medical offices; preferred familiarity with medical terminology and billing concepts (ICD-9/CPT).

Responsibilities

• Answer multi-line phone calls, screen and route messages for clinic staff and physicians.
• Schedule and edit patient appointments for new and returning patients.
• Schedule consultations with other clinics or physicians as needed.
• Greet patients and manage waiting room seating; communicate delays as needed.
• Collect patient demographics and insurance data; manage signatures for registration.
• Obtain authorization information and assist with payer processes; collect co-pays.
• Maintain and file patient records; retrieve charts as needed; print scheduling reports.

Skills

Customer service

Communication

Time management

Multitasking

Organizational skills

Independent worker

Education

High school diploma or equivalent

Bachelor's degree may substitute work experience

Job description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job. Under general supervision in an outpatient clinical setting, the Clinical Assistant II performs a variety of routine administrative and clerical supportive services to assist patients and medical staff in the registering, scheduling and greeting of patients. Relay incoming telephone messages to providers and other departments. The Clinical Assistant must be able to work effectively and appropriately with health care providers to assure that patients are treated in accordance with established standards of quality patient care.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians.
• Schedules and edits patient physician appointments for new and returning patients.
• Schedules consultations with other clinics or physicians as needed.
• Greets patients and request that patients and visitors be seated in the waiting room and communicate unexpected delays as needed.
• Collects patient demographic and insurance data.
• Determines and documents need for signatures for conditions of registration.
• Identifies and obtains services requiring authorization and appropriate process for the payer type.
• Informs new and returning patients of authorization and payment.ollects and posts co-pays.
• Obtains required signatures.
• Maintains records in accordance with guidelines.
• Files and retrieves chart documents.
• Prints and uses scheduling reports.
• Retrieves and prepares patients charts.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or equivalent, required; (Bachelor's degree may be substituted for work experience requirement)

Experience: One year work experience, required; experience in a Medical Office, preferred

Licensure/Certification: None.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of computer systems and software used in functional area.
• Knowledge of medical terminology, preferred.
• Knowledge of ICD-9 and CPT coding and billing regulations, preferred
• Ability to prioritize multiple tasks and handle a high volume of interactions (phones, patients, etc.).
• Ability to communicate clearly orally and in writing. Ability to follow oral and written instructions.
• Ability to solve problems and identify solutions.
• Ability to deal with diverse patient/family interactions and demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to plan, organize, priority
• Ability to plan, organize, prioritize, work independently and meet deadlines.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $25.00 to $30.00

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of i