Front Desk & Client Services Specialist

State of Missouri; Joplin (MO); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Annual and sick leave

13 paid holidays

Retirement program

Training and professional development

Descripción de la vacante

The State of Missouri seeks an administrative assistant to serve as the first point of contact in the district office, handling customer service, case documentation, and coordination of services to support vocational rehabilitation for individuals with disabilities.

You will greet visitors, answer calls, maintain records, and assist counselors with follow-up services, while coordinating with vendors and ensuring timely payments. A high school diploma or GED is required.

Formación

• High school diploma or GED required.
• One year of customer service or office experience preferred.
• Strong organizational skills and attention to detail.
• Ability to understand and follow written and verbal instructions.
• Ability to maintain and organize electronic case files.

Responsabilidades

• Greet visitors and answer phones, provide general information, relay messages, and schedule appointments.
• Provide administrative support to the office and counselors.
• Maintain, scan and update client case records in the case management system.
• Request, track, and document receipt of medical, educational, and vocational records used to determine eligibility and service needs.
• Contact clients and vendors and coordinate follow-up with counselors.
• Assist counselors in coordinating follow-up services
• Maintain and share information on community resources (financial aid, housing, transportation, employment services)
• Review, process, and reconcile vendor invoices; verify accuracy of services and dates
• Communicate with vendors and staff to resolve billing discrepancies and ensure timely payment
• Perform other related duties as assigned
• High school diploma or GED required
• One year of experience or training in customer service and general business or office practices preferred

Conocimientos

Communication

Teamwork

Office procedures

Instructions

Data management

Educación

High school diploma or GED

Descripción del empleo

The State of Missouri seeks an administrative assistant to serve as the first point of contact in the district office, handling customer service, case documentation, and coordination of services to support vocational rehabilitation for individuals with disabilities.

You will greet visitors, answer calls, maintain records, and assist counselors with follow-up services, while coordinating with vendors and ensuring timely payments. A high school diploma or GED is required.