Front Desk & Client Services Specialist

Interfaith-Community-Services; Escondido (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Job summary

Interfaith Community Services in Escondido, CA is seeking a Receptionist to provide professional clerical support in a fast-paced lobby, greeting clients and handling inquiries while maintaining accurate records and data entry. The role supports multiple programs and staff while prioritizing confidentiality and customer service.

The position requires a high school diploma or GED and 1+ year of experience, with a preference for bilingual English/Spanish.

Qualifications

• High school diploma or GED is required.
• 1+ year of relevant work experience is required.
• Experience with a multi-line phone system and high volume of calls and visitor traffic preferred.
• Bilingual (English/Spanish), preferred.

Responsibilities

• Receives, directs and relays incoming calls, messages and faxes.
• Answers all incoming calls and handles inquiries in a professional and supportive manner.
• Redirects calls as appropriate and takes adequate messages when required.
• Greets, assists and directs clients, residents, and visitors with a smile and in a positive manner, directing individuals to the appropriate staff member.
• Maintains vigilance and awareness of all activity in the lobby area to ensure client and staff safety.
• Maintains an accurate filing system for client files and all general correspondence.
• Performs data entry, including verifying information and resolving discrepancies, in a timely and accurate manner.
• Enters client information into databases accurately and proficiently.
• Restricts entry into the reception area to authorized staff and individuals.
• Provides administrative support to all staff and programs as requested.
• Sorts and distributes client mail.
• Other duties as assigned by the supervisor.

Skills

Customer service

Multitasking

MS Office

Written & verbal communication

Confidentiality

Time management

Team collaboration

Problem solving

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

Interfaith Community Services in Escondido, CA is seeking a Receptionist to provide professional clerical support in a fast-paced lobby, greeting clients and handling inquiries while maintaining accurate records and data entry. The role supports multiple programs and staff while prioritizing confidentiality and customer service.

The position requires a high school diploma or GED and 1+ year of experience, with a preference for bilingual English/Spanish.