Front Desk & Client Services Associate

Nathan Ferguson - State Farm Agent; Uniontown (Fayette County); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

SIMPLE IRA

Paid time off

Wellness resources

Bonus based on performance

Competitive salary

Descripción de la vacante

Nathan Ferguson State Farm is seeking a receptionist who is highly organized and customer focused to greet visitors, manage calls, schedule appointments, and maintain records in a fast-paced office.

You will support the team with administrative tasks, engage with clients to identify insurance opportunities, and contribute to a positive workplace culture through reliable, detail‑oriented work.

Formación

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations with customers.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsabilidades

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Conocimientos

Customer service skills

Communication skills

Organizational skills

Sales conversations

CRM & MS Office

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Benefits:

• SIMPLE IRA
• Paid time off
• Wellness resources
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:
Nathan Ferguson State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.