Salon Receptionist

Abby Haliti Color Studio; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Abby Haliti Color Studio in New York seeks a Salon Receptionist to greet clients with warmth and professionalism, manage bookings, and support stylists to ensure a refined client experience. You will coordinate the flow of the studio, handle inquiries, and contribute to a polished boutique atmosphere.

The role emphasizes proactive service, attention to detail, and discreet handling of client information in a fast-paced luxury salon environment. Excellent communication and teamwork are essential.

Qualifications

• Warm, professional client greeting and hospitality.
• Strong verbal and written communication with clients.
• Ability to multitask and support the salon team.
• Maintain polished appearance and elevated service standards.
• Proactive, discrete handling of client information.

Responsibilities

• Greet clients and visitors with a polished, friendly approach.
• Answer phones, schedule appointments, and provide service details.
• Coordinate client flow and salon floor activity with stylists.
• Provide high-end customer service and anticipatory support.
• Process payments accurately and handle transactions securely.
• Assist with social media content and salon outreach when needed.
• Keep reception area immaculate and stocked with amenities.
• Capture and relay client feedback to improve service.

Skills

Customer service

Communication skills

Team player

Attention to detail

Professional demeanor

Job description

Salon Receptionist at

Job Description

The Salon Receptionist is the welcoming face and first point of contact for our boutique color studio. This role is essential in creating a warm, polished, and elevated experience from the moment each client walks through the door. We are looking for someone who naturally brings positive energy, genuine warmth, confidence, and enthusiasm to the salon every day.

The ideal receptionist understands that exceptional service goes beyond greeting clients — it is about anticipating their needs, making them feel comfortable and valued, and creating a memorable experience that reflects the personality and standards of a high-end boutique salon. A friendly, engaging presence, strong attention to detail, and the ability to remain calm, proactive, and professional in a fast-paced environment are essential.

As part of the salon team, the receptionist helps set the tone for the entire client experience while supporting the salon floor, stylists, and overall flow of the studio. They should be naturally personable, team-oriented, and willing to step in wherever needed to ensure both clients and staff feel supported.

Duties and Responsibilities

• Greet Clients and Visitors: Serve as the first point of contact by warmly welcoming clients and visitors with a polished, friendly, and professional approach, creating an elevated and inviting experience in a boutique color studio environment.
• Deliver Proactive, High-End Customer Service: Anticipate client needs and provide personalized, attentive service throughout the client journey. Maintain a high level of hospitality while creating a refined, welcoming, and personalized experience for every guest.
• Manage Client Flow and Salon Floor Coordination: Monitor the overall flow of the salon and proactively communicate with stylists and team members regarding client arrivals, delays, appointment timing, processing times, and schedule changes. Help coordinate the client experience to minimize wait times and keep the salon running smoothly.
• Support Clients During Delays and Timing Changes: Keep clients informed and comfortable when appointments or services are delayed. Offer appropriate refreshments and assistance while communicating timing updates with professionalism and discretion.
• Support the Salon Team: Assist stylists and salon staff when needed to help maintain an efficient and organized salon floor. Step in proactively during busy periods and contribute wherever support is needed to ensure a seamless client experience.
• Answer Phones and Schedule Appointments: Handle incoming calls, inquiries, and appointment requests promptly and professionally. Coordinate schedules efficiently while providing accurate information regarding color services, pricing, availability, and salon policies.
• Provide Color Studio Information: Maintain strong knowledge of the studio's services, color expertise, pricing, products, and policies in order to confidently answer client questions and guide guests to the appropriate services.
• Process Payments: Accurately process cash, credit card, and other payment transactions while maintaining professionalism, attention to detail, and confidentiality.
• Collect and Manage Customer Feedback: Actively listen to client feedback and experiences, document comments and concerns, and communicate relevant feedback to management and the salon team to support continuous improvement in service and client satisfaction.
• Manage Customer Service Issues: Address questions, concerns, and complaints with discretion, empathy, and professionalism. Take initiative to resolve issues whenever possible and ensure clients feel heard, respected, and valued.
• Assist with Social Media and Content: Support stylists and the salon team with social media initiatives when needed, including assisting with capturing appropriate content, photos, videos, before-and-after transformations, and behind-the-scenes moments while maintaining the studio's aesthetic and brand standards.
• Manage Inventory and Supplies: Monitor inventory levels, maintain accurate records, and assist with ordering salon supplies, beverages, and reception materials to ensure the studio operates smoothly.
• Maintain an Elevated Reception Experience: Keep the reception area immaculate, organized, and welcoming. Ensure refreshments, beverages, reading materials, retail displays, and other client amenities are consistently presented to boutique and luxury standards.
• Build Client Relationships: Recognize returning guests, maintain a personalized approach, and contribute to client retention by creating a consistent, attentive, and memorable experience.
• Maintain Team Communication: Act as a communication bridge between clients, stylists, and management, ensuring important information regarding appointments, timing, client preferences, and service needs is communicated clearly and promptly.