Front Desk & Client Access Specialist

Greater Nashua Mental Health Center; Nashua, Northern (NH, KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance plans

HSA/FSA options

Dental Insurance

Vision Insurance

403(b) retirement plan with agency-m–t

Paid time off

Job summary

Greater Nashua Mental Health Center in Nashua, NH is seeking an Access Associate to greet clients, verify information, schedule appointments, and support front desk operations to ensure a smooth, respectful client experience.

The role involves maintaining EMR records, handling calls, collecting payments, and coordinating with staff; requires high school diploma and 1–2 years of customer service experience; proficiency with Microsoft Office and phone systems is expected.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of customer service or front desk experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check in clients, verify demographic and insurance information, and collect copayments and balances.
• Answer and route incoming calls, providing accurate information and connecting callers with appropriate staff.
• Schedule appointments and assist clients with follow-up scheduling needs.
• Maintain clinician schedules and conference room calendars as needed.
• Monitor and manage client flow in the waiting area to ensure timely service.
• Provide courteous, professional, and timely customer service to clients, families, and staff.
• Open and close the building, ensuring operational readiness and security.
• Maintain accurate records in the electronic medical record (EMR) system.
• Perform general clerical duties and support administrative functions as needed.
• Complete additional duties or special projects as assigned.

Skills

Customer service

Front desk

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Job description

Greater Nashua Mental Health Center in Nashua, NH is seeking an Access Associate to greet clients, verify information, schedule appointments, and support front desk operations to ensure a smooth, respectful client experience.

The role involves maintaining EMR records, handling calls, collecting payments, and coordinating with staff; requires high school diploma and 1–2 years of customer service experience; proficiency with Microsoft Office and phone systems is expected.