Medical Records Associate

Greater-Nashua-Mental-Health; Nashua (NH); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account

Paid Holidays

Dental Insurance

Vision Insurance

Retirement plan with employer match

Job summary

Greater Nashua Mental Health is seeking a Medical Records Associate in Nashua, NH to ensure accuracy, security, and timely handling of client health information. You will maintain electronic records, process record requests, and ensure compliance with HIPAA and confidentiality standards, supporting internal staff and external partners in release and management of protected health information.

The role emphasizes meticulous data handling, collaboration with various teams, and adherence to

Qualifications

• High School Diploma or GED required.
• Less than 1 year of relevant experience preferred.
• Experience with EMR systems preferred.
• Strong attention to detail and organizational skills.

Responsibilities

• Scan, index, and maintain client records in the EMR system.
• Process internal and external medical record requests accurately and timely.
• Monitor and distribute incoming faxes, mail, and documentation.
• Route records to appropriate staff for completion and follow-up.
• Process Continuity of Care Documents (CCD) and enter into EMR.
• Respond to inquiries from agencies (SSA and DHHS).
• Request medical records from external providers.
• Answer internal and external inquiries related to medical records and release processes.
• Review records for completeness and deficiencies.
• Maintain record retention and secure shredding processes.
• Ensure HIPAA and confidentiality compliance.

Skills

Attention to detail

Communication

Organizational skills

Confidentiality

Education

High School Diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Description

Full-Time | Nashua, NH

Greater Nashua Mental Health is seeking a Medical Records Associate to ensure the accuracy, security, and timely handling of client health information. This role is responsible for maintaining electronic records, processing medical record requests, and ensuring compliance with all regulatory and confidentiality standards. The Medical Records Associate supports both internal staff and external partners in the appropriate release and management of protected health information.

Want to learn more about who we are and the work we do?

Website: Greater Nashua Mental Health Center | Non-Profit Mental Healthcare Center | GNMH
YouTube Channel: Greater Nashua Mental Health (GNMH) - YouTube

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions about this opportunity?
Contact our Recruitment team:

Anthony Legere

[e-mail]

603-402-1594

603-889-6147 ext 1594

Key Responsibilities

• Scan, index, and maintain client records within the Electronic Medical Record (EMR) system.
• Process internal and external requests for medical records accurately and within required timelines.
• Monitor, process, and distribute incoming faxes, mail, and documentation.
• Route records and documents to appropriate staff for completion and follow-up.
• Process Continuity of Care Documents (CCD) and enter into EMR.
• Respond to requests from agencies such as SSA and DHHS.
• Request medical records from external providers and facilities.
• Answer internal and external inquiries related to medical records and release processes.
• Review records for completeness and identify deficiencies for correction.
• Maintain record retention processes, including secure shredding and document handling.
• Ensure all record handling complies with HIPAA and confidentiality standards.
• Perform other duties or projects as assigned.

Qualifications

• High School Diploma or GED required.
• Less than 1 year of relevant experience preferred.
• Experience with EMR systems preferred.
• Strong attention to detail and organizational skills.
• Ability to manage confidential information responsibly.
• Strong communication and customer service skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications.

Why Work for Us

We are looking for detail-oriented professionals committed to accuracy, confidentiality, and supporting quality care. Greater Nashua Mental Health offers a supportive environment and a comprehensive benefits package including:

• Choice of 2 health insurance plans
• Health Reimbursement Arrangement
• Health Plan Opt Out Benefit
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Bereavement Leave
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Salary Range: $15.99/hr - $21.15/hr

Greater Nashua Mental Health is an Equal Opportunity Employer.