Front Desk Clerk - St. Clair

Henry Ford Health; Michigan; On-site; USD 21,000 - 26,000; Full time

Job summary

Henry Ford Health seeks an Asst-Office Operations professional to support front-desk operations at the Moross Road campus in Detroit. You will be the first point of contact for patients and visitors, handling check-in, check-out, and documentation with a compassionate, detail-oriented approach.

The role includes verifying demographics, coordinating appointments, processing charges, and assisting with insurance precertifications.

Qualifications

• High school diploma or GED is required.
• BLS-C certification required or to be obtained by end of orientation.
• Basic computer knowledge is preferred.

Responsibilities

• Greet patients and visitors, check them in and out and collect necessary documentation.
• Verify and enter demographic information accurately.
• Obtain and verify insurance authorizations/precertification for services.
• Complete medical record release requests and schedule/confirm appointments.
• Enter, review, and submit charges for procedures daily.
• Collect co-payments and reconcile daily reports and deposits.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

BLS-C certification

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Asst-Office Operations - Henry Ford Health

Job Title

Asst-Office Operations

About the Department

Join our dedicated team at the Moross Road campus, a cornerstone of care for Detroit's east side and the Grosse Pointes. Our location offers a unique blend of community connection, with easy access to lakefront parks, historic architecture, and the scenic Detroit River corridor. We pride ourselves on delivering compassionate care while being rooted deeply in the neighborhoods we serve.

Role Overview

As an Asst-Office Operations, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is crucial in ensuring smooth operations, from patient check-in to appointment scheduling, and plays a vital part in the patient experience.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, checking them in and out while obtaining necessary documentation.
• Verify and enter demographic information, ensuring accuracy and confidentiality.
• Obtain and verify insurance authorizations/precertification for patient services.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.

Qualifications

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Current BLS-C certification upon hire or successful completion by the end of orientation.

Preferred Qualifications

• At least one (1) year of related experience.
• Basic computer knowledge and keyboarding skills.

What We Offer

At Henry Ford Health, we foster an environment of growth, collaboration, and mission-driven work. You’ll have opportunities to develop your career, work alongside dedicated professionals, and contribute to meaningful outcomes. Join us in making a difference through continuous learning and shared success.